What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 8.3 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.4

    Leadfwd

    74%
    Leadfwd ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Ability to test dynamic content

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Landing pages

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    A/B testing

    N/A
    0 Ratings
    3.2
    32%
    2 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.2
    62%
    2 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    9.6
    96%
    4 Ratings

    List management

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Lead Management

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.0

    Leadfwd

    80%
    Leadfwd ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.4
    84%
    2 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Data quality management

    N/A
    0 Ratings
    7.7
    77%
    2 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Campaign Management

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.0

    Leadfwd

    70%
    Leadfwd ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Event/webinar marketing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Social Media Marketing

    HelpCrunch

    Feature Set Not Supported
    N/A
    7.5

    Leadfwd

    75%
    Leadfwd ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Social profile integration

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Reporting & Analytics

    HelpCrunch

    Feature Set Not Supported
    N/A
    6.3

    Leadfwd

    63%
    Leadfwd ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.5
    65%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    6.3
    63%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Platform & Infrastructure

    HelpCrunch

    Feature Set Not Supported
    N/A
    9.1

    Leadfwd

    91%
    Leadfwd ranks higher in 4/4 features

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Integration with SugarCRM

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Attribute Ratings

    • Leadfwd is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    8.2

    Leadfwd

    82%
    2 Ratings

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings

    Leadfwd

    N/A
    0 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    INBOX25

    I think Inbox25 is a great fit for companies outgrowing lower-end, disconnected email marketing applications. Companies with a more formalized marketing organization that send a lot of emails (tens of thousands monthly or more) will be better served with a product like Inbox25 that is less complex, easier to use, and much more affordable (30% lower by our experience) from the larger marketing automation products on the market. Our company has 3 full-time marketing staff with over 100,000 contacts (with valid emails) that we target in various direct and drip email campaigns and Inbox25 fits our needs just fine. I suspect that we may outgrow the product eventually but I think it'll meet our needs just fine for many years to come.
    Read full review

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    INBOX25

    • SugarCRM integration
    • Ease of building workflows
    • Responsive, helpful support team
    Read full review

    Cons

    HelpCrunch

    • Not found any so far
    Read full review

    INBOX25

    • Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
    • Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
    • Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
    Read full review

    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    Leadfwd

    Starting Price

    Editions & Modules

    Leadfwd editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      HelpCrunch

      Always available, very knowledgeable, faster resolution.
      Read full review

      INBOX25

      No answers on this topic

      Alternatives Considered

      HelpCrunch

      HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
      Read full review

      INBOX25

      Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
      Read full review

      Return on Investment

      HelpCrunch

      • Great price point.
      • Effective self service platform.
      • Good alerting solution.
      Read full review

      INBOX25

      • We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
      • When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
      • Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
      Read full review

      Screenshots

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