What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

HelpCrunch

Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.
Anonymous | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

I think Inbox25 is a great fit for companies outgrowing lower-end, disconnected email marketing applications. Companies with a more formalized marketing organization that send a lot of emails (tens of thousands monthly or more) will be better served with a product like Inbox25 that is less complex, easier to use, and much more affordable (30% lower by our experience) from the larger marketing automation products on the market. Our company has 3 full-time marketing staff with over 100,000 contacts (with valid emails) that we target in various direct and drip email campaigns and Inbox25 fits our needs just fine. I suspect that we may outgrow the product eventually but I think it'll meet our needs just fine for many years to come.
James Mallory | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

HelpCrunch
Leadfwd (formerly INBOX25)
7.4
WYSIWYG email editor
HelpCrunch
Leadfwd (formerly INBOX25)
7.0
Dynamic content
HelpCrunch
Leadfwd (formerly INBOX25)
7.0
Ability to test dynamic content
HelpCrunch
Leadfwd (formerly INBOX25)
7.0
Landing pages
HelpCrunch
Leadfwd (formerly INBOX25)
9.0
A/B testing
HelpCrunch
Leadfwd (formerly INBOX25)
3.2
Mobile optimization
HelpCrunch
Leadfwd (formerly INBOX25)
6.2
Email deliverability reporting
HelpCrunch
Leadfwd (formerly INBOX25)
9.6
List management
HelpCrunch
Leadfwd (formerly INBOX25)
8.6
Triggered drip sequences
HelpCrunch
Leadfwd (formerly INBOX25)
8.8

Lead Management

HelpCrunch
Leadfwd (formerly INBOX25)
8.0
Lead nurturing
HelpCrunch
Leadfwd (formerly INBOX25)
8.4
Lead scoring and grading
HelpCrunch
Leadfwd (formerly INBOX25)
7.3
Data quality management
HelpCrunch
Leadfwd (formerly INBOX25)
7.7
Automated sales alerts and tasks
HelpCrunch
Leadfwd (formerly INBOX25)
8.5

Campaign Management

HelpCrunch
Leadfwd (formerly INBOX25)
7.0
Calendaring
HelpCrunch
Leadfwd (formerly INBOX25)
5.0
Event/webinar marketing
HelpCrunch
Leadfwd (formerly INBOX25)
9.0

Social Media Marketing

HelpCrunch
Leadfwd (formerly INBOX25)
7.5
Social sharing and campaigns
HelpCrunch
Leadfwd (formerly INBOX25)
9.0
Social profile integration
HelpCrunch
Leadfwd (formerly INBOX25)
6.0

Reporting & Analytics

HelpCrunch
Leadfwd (formerly INBOX25)
6.3
Dashboards
HelpCrunch
Leadfwd (formerly INBOX25)
6.5
Standard reports
HelpCrunch
Leadfwd (formerly INBOX25)
6.3
Custom reports
HelpCrunch
Leadfwd (formerly INBOX25)
6.0

Platform & Infrastructure

HelpCrunch
Leadfwd (formerly INBOX25)
9.1
Role-based workflow & approvals
HelpCrunch
Leadfwd (formerly INBOX25)
8.8
Customizability
HelpCrunch
Leadfwd (formerly INBOX25)
7.9
Integration with Salesforce.com
HelpCrunch
Leadfwd (formerly INBOX25)
10.0
Integration with SugarCRM
HelpCrunch
Leadfwd (formerly INBOX25)
9.6

Pros

HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Shahid Khan | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • SugarCRM integration
  • Ease of building workflows
  • Responsive, helpful support team
Adam Smartschan | TrustRadius Reviewer

Cons

HelpCrunch

  • Not found any so far
Alan Smith | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
  • Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
  • Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
James Mallory | TrustRadius Reviewer

Support Rating

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.
Shahid Khan | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpCrunch

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Anonymous | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
Adam Smartschan | TrustRadius Reviewer

Return on Investment

HelpCrunch

  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
Anonymous | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
  • When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
  • Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
James Mallory | TrustRadius Reviewer

Screenshots

Pricing Details

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Leadfwd (formerly INBOX25)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Leadfwd (formerly INBOX25) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HelpCrunch
8.2
Leadfwd (formerly INBOX25)
8.2

Support Rating

HelpCrunch
10.0
Leadfwd (formerly INBOX25)

Add comparison