Overall Satisfaction with INBOX25
INBOX25 was deployed as a marketing automation solution for a client using SugarCRM. Its primary use case was automated lead nurturing, scoring and email marketing tied closely to CRM records.
- SugarCRM integration
- Ease of building workflows
- Responsive, helpful support team
- Email builder is a bit difficult
- UI was dated; workflows extended extremely far vertically, making it difficult to get a full picture
- Some functionality lost if not using INBOX25 forms on the website
- It more than delivered value on the investment, which was a fraction of other enterprise marketing automation platforms we've deployed.