A Great Choice for SugarCRM Users
May 04, 2018

A Great Choice for SugarCRM Users

Adam Smartschan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with INBOX25

INBOX25 was deployed as a marketing automation solution for a client using SugarCRM. Its primary use case was automated lead nurturing, scoring and email marketing tied closely to CRM records.

Pros

  • SugarCRM integration
  • Ease of building workflows
  • Responsive, helpful support team

Cons

  • Email builder is a bit difficult
  • UI was dated; workflows extended extremely far vertically, making it difficult to get a full picture
  • Some functionality lost if not using INBOX25 forms on the website
  • It more than delivered value on the investment, which was a fraction of other enterprise marketing automation platforms we've deployed.
Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
It's a great choice for users of SugarCRM, which doesn't integrate particularly well with many other marketing automation platforms. It's less appropriate for users of other CRMs (particularly Salesforce) which has well-baked connectors for HubSpot, Pardot, et al.

Leadfwd Feature Ratings

6.7
WYSIWYG email editor
5
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
1
Mobile optimization
7
Email deliverability reporting
10
List management
9
Triggered drip sequences
8
8.0
Lead nurturing automation
7
Lead scoring and grading
7
Data quality management
8
Automated sales alerts and tasks
10
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
5.5
Dashboards
5
Standard reports
6
Custom reports
Not Rated
9.3
API
Not Rated
Role-based workflow & approvals
8
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
10

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