HelpHero vs. Userlane

Userlane

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpHero	Score 0.0 out of 10	N/A	HelpHero is a software tool used for enhancing the onboarding and product experiences of app users. With HelpHero, no coding or design experience are required, so anyone can create interactive product tours and walkthroughs to engage users. Businesses from startups to companies can use HelpHero for customer onboarding, guiding users to success and speeding up product adoption. HelpHero plans come with unlimited tours, hotspots, checklists and team members, and also include access to advanced…	$55 per month up to 1,000 active users
Userlane	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…	N/A

Pricing

HelpHero

Userlane

Editions & Modules

Up to 1,000 active users: $55
per month
Up to 2,500 active users: $115
per month
Up to 5,000 active users: $179
per month
Up to 10,000 active users: $249
per month
Up to 20,000 active users: $299
per month
Custom Plan: from $399
per month

No answers on this topic

Offerings

Pricing Offerings
HelpHero	Userlane
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Required

Additional Details

All HelpHero plans come with unlimited tours, hotspots, checklists and team members. Plus all plans include access to advanced features like custom CSS, audience targeting, multi-page tours, and API access.

The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.

More Pricing Information

Community Pulse
	HelpHero	Userlane

Best Alternatives
	HelpHero	Userlane
Small Businesses	ChurnZero Score 8.5 out of 10	ChurnZero Score 8.5 out of 10
Medium-sized Companies	ChurnZero Score 8.5 out of 10	ChurnZero Score 8.5 out of 10
Enterprises	Nexthink Score 7.3 out of 10	Nexthink Score 7.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpHero	Userlane
Likelihood to Recommend	- (0 ratings)	9.1 (4 ratings)
Usability	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	HelpHero	Userlane
Likelihood to Recommend	HelpHero No answers on this topic	Userlane Well suited: Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain Not so well suited: Desktop apps -- > Doesn't really work for desktop Mobile apps --> Limited support, only works for web-based mobile apps Small user base (less than 50 users) --> Not required when there are only a few users Verified User Anonymous Read full review
Pros	HelpHero No answers on this topic	Userlane Unbiased people and company. Professional team. Solution oriented team. Incentivized Verified User Anonymous Read full review
Cons	HelpHero No answers on this topic	Userlane Need to Improve User level analytics Need to Improve UX/UI Need to improve reporting More option to export the analytics report ,Currently you can export in PDF. Incentivized AN Ashish Ranjan Naik Vice President of Sales Read full review
Usability	HelpHero No answers on this topic	Userlane Easy to use content editor, no specific knowledge needed Super fast to create interactive guides, went live within days Clean and actionable analytics, not too bloated Verified User Anonymous Read full review
Alternatives Considered	HelpHero No answers on this topic	Userlane I haven't used any other to much extent. Incentivized Verified User Anonymous Read full review
Return on Investment	HelpHero No answers on this topic	Userlane Higher conversion rate. Less support needed. Proactive communication solves the most user questions. Incentivized Verified User Anonymous Read full review
ScreenShots	HelpHero Screenshots	Userlane Screenshots