Helpjuice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Helpjuice	Score 8.3 out of 10	Enterprise companies (1,001+ employees)	Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…	N/A

Pricing

Helpjuice

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Helpjuice
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

More Pricing Information

Community Pulse
	Helpjuice
Considered Both Products	Helpjuice VM Vijay Mehta Administrative Services Manager Chose Helpjuice It's customer support and management are better then other tools. Incentivized Helpful? Verified User Employee Chose Helpjuice Helpjuice all the way. Navigating is much easier and seems to index content much better IMO. Incentivized Helpful? Verified User Professional Chose Helpjuice Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before. Incentivized Helpful?
Top Pros	Pro User friendly Pro Easy to search
Top Cons	Minus Users can get Minus Easy to use Minus Privacy settings

Features

Helpjuice

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Helpjuice 6.5 2 Ratings 19% below category average
Organize and prioritize service tickets	6.01 Ratings
Expert directory	7.02 Ratings
Subscription-based notifications	7.01 Ratings
ITSM collaboration and documentation	6.02 Ratings
Ticket creation and submission	5.01 Ratings
Ticket response	8.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Helpjuice 8.0 3 Ratings 3% above category average
External knowledge base	8.02 Ratings
Internal knowledge base	8.03 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Helpjuice 7.6 2 Ratings 1% below category average
Customer portal	8.02 Ratings
IVR	6.01 Ratings
Social integration	8.01 Ratings
Email support	8.01 Ratings
Help Desk CRM integration	8.01 Ratings

Best Alternatives
	Helpjuice
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Helpjuice
Likelihood to Recommend	8.5 (3 ratings)

User Testimonials
	Helpjuice
Likelihood to Recommend	Helpjuice With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally. Incentivized Verified User Anonymous Read full review
Pros	Helpjuice Provides exact information Practical Knowlege Useful information Incentivized VM Vijay Mehta Administrative Services Manager Read full review
Cons	Helpjuice It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Helpjuice Helpjuice all the way. Navigating is much easier and seems to index content much better IMO. Incentivized Verified User Anonymous Read full review
Return on Investment	Helpjuice Converting clients Tickets management Client management Incentivized VM Vijay Mehta Administrative Services Manager Read full review
ScreenShots	Helpjuice Screenshots