Helpjuice Knowledge base made easy

We use Helpjuice to manage our knowledge base for our proprietary recreation management software. We moved to Helpjuice from a HTML coded knowledge base that was built into our software. With this old model, updates to the help were difficult because they had to be HTML coded and each change to the help had to wait for the next product build cycle. With Helpjuice, we have the built-in editor that makes updates as easy as editing a MS Word document, and new information can be added as soon as it is available. Helpjuice has allowed us to create a one-stop shop for all our self-help resources. We can now provide deep dive topic documents, field-level help, question/ answer short-format articles, video content, modification listings, and so much more! With the addition of the Helpjuice AI, we have seen a huge positive response from our customers who find it is an incredibly accurate and useful resource for finding answers quickly. For me as a Helpjuice admin, I appreciate the broken link checker and the feedback feature, which combined help me clean up our articles and provide a better experience to our customers.