Helpman vs. LiveAgent
Helpman vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlimited free trial as long as the knowledge base is not published. | — | ||||||||||||||
More Pricing Information |
Helpman | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpman | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpman | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Helpman | LiveAgent | |
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Likelihood to Recommend | Helpman No answers on this topic | QualityUnit, LLC |
Pros | Helpman No answers on this topic | QualityUnit, LLC |
Cons | Helpman No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | Helpman No answers on this topic | QualityUnit, LLC |
Usability | Helpman No answers on this topic | QualityUnit, LLC |
Support Rating | Helpman No answers on this topic | QualityUnit, LLC |
Implementation Rating | Helpman No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Helpman No answers on this topic | QualityUnit, LLC |
Return on Investment | Helpman No answers on this topic | QualityUnit, LLC |
ScreenShots | Helpman Screenshots | LiveAgent Screenshots |