Helprace vs. Spiceworks Help Desk
Helprace vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helprace | Small Businesses (1-50 employees) | Helprace is customer service software that combines a help desk, customer feedback community and a knowledge base in one platform. Key features include email integration, ticket productivity tools and a feedback widget. The vendor offers crowd-sourced support as well as on-on-one support in one software. | $0 Per User per Month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Helprace | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helprace | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helprace | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Helprace | Spiceworks Help Desk | |
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Likelihood to Recommend | Helprace No answers on this topic | Spiceworks Ziff Davis |
Pros | Helprace No answers on this topic | Spiceworks Ziff Davis |
Cons | Helprace No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Helprace No answers on this topic | Spiceworks Ziff Davis |
Usability | Helprace No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Helprace No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Helprace No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Helprace No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Helprace No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Helprace No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Helprace Screenshots |