HelpSpot vs. ServiceNow Customer Service Management
HelpSpot vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpSpot | N/A | HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user. | $49 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
HelpSpot | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HelpSpot | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpSpot | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpSpot | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.0 (3 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 2.3 (2 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
HelpSpot | ServiceNow Customer Service Management | |
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Likelihood to Recommend | UserScape | ServiceNow |
Pros | UserScape | ServiceNow |
Cons | UserScape | ServiceNow |
Likelihood to Renew | UserScape | ServiceNow No answers on this topic |
Usability | UserScape No answers on this topic | ServiceNow |
Support Rating | UserScape No answers on this topic | ServiceNow |
Alternatives Considered | UserScape | ServiceNow |
Return on Investment | UserScape | ServiceNow |
ScreenShots |