HENO vs. Practice Fusion

HENO is a wonderful system for any Physical Therapy practice currently operating in multiple programs. It streamlines systems and communication through its department integration, allows for HIPAA compliant internal messaging, and client communication, and it has a high level of practice customization. It also has a patient portal which can be very useful.

Incentivized

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

• Integrates as a whole
• 1 log in- 1 log in!!! that is all!
• Everything in one
• Cuts down time and energy

Incentivized

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• Tracking of appointments, and documentation could be cleaner.
• Alerts could be more customizable, and error messages could provide more information to the user.

Incentivized

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

They are great about getting back to us, however, sometimes it is hard to convey the question accurately through email.

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

HENO is a single system, and I find that invaluable.

Incentivized

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

• It has had positive impact overall by making most of our systems more efficient and streamlined.

Incentivized

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with