What users are saying about
157 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 157 reviews and ratings
530 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 530 reviews and ratings
Feature Set Ratings
- Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 1 feature set: Platform-as-a-Service
Platform-as-a-Service

7.5
Heroku Platform
75%

8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
83%
Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 8/11 features
Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 8/11 features
Ease of building user interfaces

7.9
79%
27 Ratings

7.8
78%
35 Ratings
Scalability

6.9
69%
44 Ratings

8.4
84%
33 Ratings
Platform management overhead

8.1
81%
43 Ratings

8.0
80%
29 Ratings
Workflow engine capability

7.1
71%
29 Ratings

8.2
82%
31 Ratings
Platform access control

6.0
60%
43 Ratings

8.9
89%
32 Ratings
Services-enabled integration

6.8
68%
42 Ratings

7.7
77%
33 Ratings
Development environment creation

8.7
87%
39 Ratings

8.5
85%
29 Ratings
Development environment replication

8.0
80%
38 Ratings

8.5
85%
27 Ratings
Issue monitoring and notification

7.5
75%
42 Ratings

8.3
83%
30 Ratings
Issue recovery

7.7
77%
39 Ratings

8.0
80%
28 Ratings
Upgrades and platform fixes

8.0
80%
44 Ratings

8.6
86%
32 Ratings
Attribute Ratings
- Heroku Platform is rated higher in 2 areas: Usability, Support Rating
- Salesforce Lightning Platform (formerly Salesforce App Cloud) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.8
Heroku Platform
68%
48 Ratings

8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
83%
35 Ratings
Likelihood to Renew

9.5
Heroku Platform
95%
6 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)
N/A
0 Ratings
Usability

9.2
Heroku Platform
92%
17 Ratings

5.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
55%
2 Ratings
Availability

8.0
Heroku Platform
80%
2 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)
N/A
0 Ratings
Performance

9.0
Heroku Platform
90%
2 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)
N/A
0 Ratings
Support Rating

8.7
Heroku Platform
87%
38 Ratings

8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
80%
30 Ratings
Online Training

6.0
Heroku Platform
60%
1 Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)
N/A
0 Ratings
Implementation Rating

9.0
Heroku Platform
90%
6 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)
N/A
0 Ratings
Likelihood to Recommend
Heroku Platform
Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.

Verified User
C-Level Executive in Corporate
Financial Services Company, 11-50 employeesSalesforce Lightning Platform (formerly Salesforce App Cloud)
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

Verified User
Employee in Sales
Hospitality Company, 51-200 employeesPros
Heroku Platform
- Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
- The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
- Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.

Verified User
C-Level Executive in Other
Consumer Services Company, 1-10 employeesSalesforce Lightning Platform (formerly Salesforce App Cloud)
- Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
- Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
- Parent/Child account hierarchy exists which is helpful.
- Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
- Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Customer Success Specialist
UntappdFood & Beverages, 51-200 employees
Cons
Heroku Platform
- Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
- Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
- Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
Co-Creator
Flights MachineLeisure, Travel & Tourism, 1-10 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
- Can be cumbersome: takes multiple clicks to get where you need to go
- Lightning is slower than original Salesforce, and it is very noticeable
- The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Verified User
Account Manager in Customer Service
Information Technology & Services Company, 1001-5000 employeesPricing Details
Heroku Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$85 per month
Heroku Platform Editions & Modules
Edition
Production | $25.001 |
---|---|
Advanced | $250.001 |
- per month
Additional Pricing Details
—Salesforce Lightning Platform (formerly Salesforce App Cloud)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 Per User Per Month
Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules
Edition
Starter | $25.001 |
---|---|
Plus | $100.001 |
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
Heroku Platform
Heroku Platform 9.5
Based on 6 answers
Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
Software Engineer
ShiptInternet, 51-200 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
No score
No answers yet
No answers on this topic
Usability
Heroku Platform
Heroku Platform 9.2
Based on 17 answers
Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for?The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
Chief Technology Officer
TrustRadiusComputer Software, 1-10 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
Based on 2 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.

Verified User
Representative in Sales
Information Technology and Services Company, 201-500 employeesReliability and Availability
Heroku Platform
Heroku Platform 8.0
Based on 2 answers
Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
Chief Technology Officer
TrustRadiusComputer Software, 1-10 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
No score
No answers yet
No answers on this topic
Performance
Heroku Platform
Heroku Platform 9.0
Based on 2 answers
The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
Chief Technology Officer
TrustRadiusComputer Software, 1-10 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
No score
No answers yet
No answers on this topic
Support Rating
Heroku Platform
Heroku Platform 8.7
Based on 38 answers
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.

Verified User
Engineer in Engineering
Information Technology and Services Company, 1-10 employeesSalesforce Lightning Platform (formerly Salesforce App Cloud)
Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.0
Based on 30 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Paralegal/Supervisor
Summit ConversionsLegal Services, 11-50 employees
Implementation Rating
Heroku Platform
Heroku Platform 9.0
Based on 6 answers
Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
Backend Engineer
DoistInternet, 11-50 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
No score
No answers yet
No answers on this topic
Alternatives Considered
Heroku Platform
Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
Web & Mobile Developer
Bluefire ProductionsComputer Software, 11-50 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Typenex MedicalMedical Devices, 11-50 employees
Return on Investment
Heroku Platform
- It has been critical in seamlessly operating our platform with runs all of our programs.
- It has been impressive with its ability to scale quickly which results in the growth of our work.
- It allows for tracking of different features which allows for quick problem solving which saves us time.
Director, Illinois Science & Technology Coalition
Illinois Science and Technology CoalitionEducation Management, 1-10 employees
Salesforce Lightning Platform (formerly Salesforce App Cloud)
- Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
- Tracking of current jobs and relating them to past jobs is very useful.
- More efficient use of Sales Reps time.
- Sales Managers have good visibility into how their people are working.
Director of Information Technology
Rulon InternationalArchitecture & Planning, 201-500 employees