157 Ratings
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Score 7.5 out of 100
530 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 1 feature set: Platform-as-a-Service

Platform-as-a-Service

7.5

Heroku Platform

75%
8.3

Salesforce Lightning Platform (formerly Salesforce App Cloud)

83%
Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 8/11 features

Ease of building user interfaces

7.9
79%
27 Ratings
7.8
78%
35 Ratings

Scalability

6.9
69%
44 Ratings
8.4
84%
33 Ratings

Platform management overhead

8.1
81%
43 Ratings
8.0
80%
29 Ratings

Workflow engine capability

7.1
71%
29 Ratings
8.2
82%
31 Ratings

Platform access control

6.0
60%
43 Ratings
8.9
89%
32 Ratings

Services-enabled integration

6.8
68%
42 Ratings
7.7
77%
33 Ratings

Development environment creation

8.7
87%
39 Ratings
8.5
85%
29 Ratings

Development environment replication

8.0
80%
38 Ratings
8.5
85%
27 Ratings

Issue monitoring and notification

7.5
75%
42 Ratings
8.3
83%
30 Ratings

Issue recovery

7.7
77%
39 Ratings
8.0
80%
28 Ratings

Upgrades and platform fixes

8.0
80%
44 Ratings
8.6
86%
32 Ratings

Attribute Ratings

  • Heroku Platform is rated higher in 2 areas: Usability, Support Rating
  • Salesforce Lightning Platform (formerly Salesforce App Cloud) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

Heroku Platform

68%
48 Ratings
8.3

Salesforce Lightning Platform (formerly Salesforce App Cloud)

83%
35 Ratings

Likelihood to Renew

9.5

Heroku Platform

95%
6 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)

N/A
0 Ratings

Usability

9.2

Heroku Platform

92%
17 Ratings
5.5

Salesforce Lightning Platform (formerly Salesforce App Cloud)

55%
2 Ratings

Availability

8.0

Heroku Platform

80%
2 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)

N/A
0 Ratings

Performance

9.0

Heroku Platform

90%
2 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)

N/A
0 Ratings

Support Rating

8.7

Heroku Platform

87%
38 Ratings
8.0

Salesforce Lightning Platform (formerly Salesforce App Cloud)

80%
30 Ratings

Online Training

6.0

Heroku Platform

60%
1 Rating

Salesforce Lightning Platform (formerly Salesforce App Cloud)

N/A
0 Ratings

Implementation Rating

9.0

Heroku Platform

90%
6 Ratings

Salesforce Lightning Platform (formerly Salesforce App Cloud)

N/A
0 Ratings

Likelihood to Recommend

Heroku Platform

Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Anonymous | TrustRadius Reviewer

Pros

Heroku Platform

  • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
  • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
  • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

Heroku Platform

  • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
  • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
  • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
Ben Gelsey | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
Anonymous | TrustRadius Reviewer

Pricing Details

Heroku Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$85 per month

Heroku Platform Editions & Modules

Edition
Production$25.001
Advanced$250.001
  1. per month
Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 Per User Per Month

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

Heroku Platform

Heroku Platform 9.5
Based on 6 answers
Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
Mark Hutter | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Usability

Heroku Platform

Heroku Platform 9.2
Based on 17 answers
Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for?The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
David Hart | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
Based on 2 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Heroku Platform

Heroku Platform 8.0
Based on 2 answers
Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
David Hart | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Performance

Heroku Platform

Heroku Platform 9.0
Based on 2 answers
The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
David Hart | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Support Rating

Heroku Platform

Heroku Platform 8.7
Based on 38 answers
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.0
Based on 30 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Implementation Rating

Heroku Platform

Heroku Platform 9.0
Based on 6 answers
Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
Willian Molinari | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

Heroku Platform

Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
Jonah Dempcy | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Simon Vargas | TrustRadius Reviewer

Return on Investment

Heroku Platform

  • It has been critical in seamlessly operating our platform with runs all of our programs.
  • It has been impressive with its ability to scale quickly which results in the growth of our work.
  • It allows for tracking of different features which allows for quick problem solving which saves us time.
Emily Cooper | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
  • Tracking of current jobs and relating them to past jobs is very useful.
  • More efficient use of Sales Reps time.
  • Sales Managers have good visibility into how their people are working.
Joseph Lemos | TrustRadius Reviewer

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