Heroku Platform vs Salesforce Lightning Platform (formerly Salesforce App Cloud)

• Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
• The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
• Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.

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• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

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• Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
• Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
• Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.

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• It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
• Bugs really are the main issue here. Otherwise it's great with reporting!

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• Heroku allowed us to get up and running fast. Deployment was really easy and connecting to our codebase was, too. The deployment integration with GitHub is pretty slick.
• The add-ons provisioning is so simple and the documentation is so thorough that, at least at first, it means you don't have to hire a dedicated devops person to manage this stuff.
• Heroku has tools that allow the collaborators (those with access to the Heroku dashboard) to be able to quickly and easily do triage from just about anywhere, including your smartphone.

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• This has been a huge time waster for our team.
• Load times are at least 3 times as long as they used to be.
• Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
• More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.

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