TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hetzner IaaS

    Score9.7 out of 10
    N/AHetzner is a professional web hosting provider and data center operator offering a range of IaaS and cloud services, as well as web hosting, managed or self-managed.N/A

    Rackspace Managed Hosting

    Score9 out of 10
    N/ARackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

    $23

    per month

    Pricing
    Hetzner IaaSRackspace Managed Hosting
    Editions & Modules
    No answers on this topic
    Linux
    $23.00
    per month
    Windows
    $75.00
    per month
    Windows + SQL
    $128.00
    per month
    Offerings
    Pricing Offerings
    Hetzner IaaSRackspace Managed Hosting
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hetzner IaaSRackspace Managed Hosting
    Infrastructure-as-a-Service (IaaS)
    Comparison of Infrastructure-as-a-Service (IaaS) features of Hetzner IaaS and Rackspace Managed Hosting
    Feature
    Hetzner IaaS
    8.6
    1 Ratings
    4% above category average
    Rackspace Managed Hosting
    -
    Ratings
    Service-level Agreement (SLA) uptime9.01 Ratings00 Ratings
    Elastic load balancing10.01 Ratings00 Ratings
    Pre-configured templates8.01 Ratings00 Ratings
    Monitoring tools5.01 Ratings00 Ratings
    Pre-defined machine images9.01 Ratings00 Ratings
    Operating system support10.01 Ratings00 Ratings
    Security controls9.01 Ratings00 Ratings
    Best Alternatives
    Hetzner IaaSRackspace Managed Hosting
    Small Businesses
    IBM Cloud Object Storage
    Score9 out of 10
    Flywheel
    Score4.8 out of 10
    Medium-sized Companies
    IBM Cloud Bare Metal Servers
    Score8.7 out of 10
    WP Engine
    Score7.4 out of 10
    Enterprises
    SAP on IBM Cloud
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hetzner IaaSRackspace Managed Hosting
    Likelihood to Recommend
    10.0
    (1 ratings)
    1.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    2.2
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Hetzner IaaSRackspace Managed Hosting
    Likelihood to Recommend
    Hetzner
    Very affordable cloud server solution for people who can set up their own servers. There are quite a lot of regions (but sadly no Frankfurt) as well as a lot of templates to get started quickly with the servers, including Coolify, which allows you to run a PaaS inside Hetzner without too much hassle.
    Incentivized
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    Rackspace
    Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
    Incentivized
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    Pros
    Hetzner
    • VPS/Cloud servers.
    • Networking
    • Load balancers.
    • Configuration via UI.
    • Volumes
    Incentivized
    Read full review
    Rackspace
    • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
    • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
    Incentivized
    Read full review
    Cons
    Hetzner
    • No-downtime upgrade - lately we've had 2 forced downtimes because of planned maintenance, which is not very nice, but we managed.
    • Managed databases would be amazing.
    • Any kind of PAAS for running containerized apps (even though I think that's past what they want to be).
    Incentivized
    Read full review
    Rackspace
    • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
    • Outage appears to have been caused by unpatched servers & no backup servers
    • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
    • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
    Read full review
    Likelihood to Renew
    Hetzner
    No answers on this topic
    Rackspace
    If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
    Incentivized
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    Usability
    Hetzner
    I think the UI is best-in-class, really. The UX is very though-through and nothing is missing or out of place. Kudos to their designer. Design is great, but they also have a CLI, which could be quite handy for AI agents. I think it has the foundation to scale the offering into something great, given the quality of everything they put out.
    Incentivized
    Read full review
    Rackspace
    The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
    Incentivized
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    Support Rating
    Hetzner
    No answers on this topic
    Rackspace
    In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
    Incentivized
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    Alternatives Considered
    Hetzner
    We chose it because of price, because it's like 5-6 times cheaper while offering top-tier features and quality for a SAAS business. Also, we observed that they kept adding new features, so we were sure we could stick with them (Volumes, Private Networks, and other features were added after we had already become customers).
    Incentivized
    Read full review
    Rackspace
    LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
    Incentivized
    Read full review
    Return on Investment
    Hetzner
    • Hetzner allowed us to retain great margins on our business.
    • Hetzner allowed us to experiment with various self-hosted tools to safe money.
    • It allows us to run the fast http servers without breaking the bank.
    Incentivized
    Read full review
    Rackspace
    • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
    • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
    • A negative impact is that they've now decided to start charging for their support.
    Incentivized
    Read full review
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