Rackspace, solid vendor with great uptime and amazing support
June 07, 2019

Rackspace, solid vendor with great uptime and amazing support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rackspace Managed Hosting

Rackpace Cloud is being used in two ways in our company, for file hosting and for their Managed Cloud Hosting platform. We use it across the entire company, and rely heavily on the cloud-based cloud system for many important aspects of the company. The Managed Cloud Hosting Platform is vital to our presence online, and we rely on Rackspace to provide industry-leading uptime, and have been rarely disappointed.
  • A great guarantee of uptime.
  • Amazing support, who are available in moments via Chat.
  • Has easy upgrades and downgrades between plans.
  • Fair pricing (you get what you pay for).
  • During a couple of planned upgrades, the timeline was a bit ambiguous.
  • There have been a few times when tech support seemed unhelpful.
  • We've hit storage/CPU limit without much notice on a unique project.
  • Less time is spent in IT with Cloud Issues.
  • Has more uptime then previous Cloud vendors.
  • The pricing is a con, but easily justified with the robustness of Rackspace.
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
If you're looking for a hosting platform that offers real support people and will make sure your site is up and running, then Rackspace Cloud is for you. It's not the cheapest option, but when you need a "real" hosting platform I would recommend Rackspace. This also goes for their Cloud-based files and option. It's such a good platform.