Cloud server hosting made easy
April 25, 2019

Cloud server hosting made easy

John Reeve | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Rackspace Managed Hosting

We host a few servers with Rackspace for various things like serving up web sites and running a Nagios monitoring platform. We chose Rackspace because we wanted to have a few cloud servers outside of our normal cloud ecosystem. This was an important factor for monitoring, because we wanted to monitor our production environment, which is hosted with a different vendor, from outside that vendor's network.
  • It's easy to spin up new cloud instances.
  • Creating backup images is easy.
  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
We used Rackspace for less important servers that we needed to host outside of our primary hosting provider's network. We use IBM Cloud (Softlayer) for our primary production hosting, and Rackspace has served us well for having servers elsewhere. We selected Rackspace because they make it really easy to spin up new cloud servers.
It is well suited for creating cloud servers fast and easily. We found it useful when we wanted to experiment with different Linux distributions. It was easy to get them going, test them, then tear them down and rebuild them. We use Rackspace cloud servers for less critical stuff, such as less important web sites and backup monitoring servers. I would not put my production servers with Rackspace.

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