Alternative Hosting Platform with Fanatical Support
Jordan Leano | TrustRadius Reviewer
May 01, 2017

Alternative Hosting Platform with Fanatical Support

Score 10 out of 10
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Verified User
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Overall Satisfaction with Rackspace

We currently use multiple products of Rackspace throughout the entire organization. We first used their cloud site solution and then we added their cloud server solution. When a new email solution had to be addressed, Rackspace's Webmail and Hosted Exchange worked great. We have since moved to Office 365, but working with Rackspace's fanatical support team made everything easy and stress free.
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
  • Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.
  • The cost of the cloud servers has significantly reduced our hosting overhead, mainly due to the ability to define the resources we need.
  • The knowledgeable support team saves a significant amount of time when building out a multi-server environment for hosting.
Heroku - In order to transfer files to Heroku, you need to know how to use GIT. The flexibility to define how you transfer files to a Rackspace server has its advantages. However, the autoscale ability of Heroku sets it above Rackspace.

AWS Elastic Beanstalk - Unfortunately the Beanstalk rates higher in both file transfer and scalability.
Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.

Rackspace Managed Hosting Feature Ratings