Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective
John Wooten | TrustRadius Reviewer
June 28, 2014

Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective

Score 8 out of 10
Vetted Review
Review Source

Software Version

Rackspace Cloud Servers

Overall Satisfaction with Rackspace

Rackspace is, and has been, a cornerstone component of our business solutions and service offerings. Utilized both as an underpinning of our own internal operations, Rackspace Cloud Servers has also served as direct extension of our business to address a wide range of client-specific data center applications and storage requirements. Scalable, secure, redundant, compliant and cost-effective... all backed by the highest level of always-on support we have ever received within this highly competitive and ever-evolving market. Simply put, for much of what our consultancy does? Rackspace IS our business!
  • Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
  • Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
  • Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!
  • There is a little too much homogeneity of hardware in my opinion.
  • Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
  • Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!
  • Lead conversion: we are able to meet client needs immediately both from those presented to us without warning, as well as those we actually seek out
  • Efficiency: regardless of our internal technical prowess, Rackspace allows us to solve technological problems for our clients, instead of fumbling around attempting to manage our own.
  • Repeat Business: our clients return to us for continuing technology solutions challenging all businesses every day; the confidence in returning client business finds its foundation in the positioning Rackspace affords us in what we can, and cannot, offer.
  • Amazon Web Services,Linode,Slicehost
It is not a habit of mine to really demarcate lines in the sand of one service provider versus another; each has worthy merits and while there is some benefit to the exercise and some examples that are illustrative and enlightening, use of one product/vendor over another most often is simply a matter of determining a solution that fits a particular use-case. Most often, however, Rackspace offers entirely too much, top to bottom, in addressing the majority of needs and requirements that looking elsewhere only confirms why we chose them as a foundational element to our business in the first place. Price (albeit this does fluctuate and does become flat in the market), Innovation, Performance, Security, Scalability, Support. Using other providers, I always feel like we are outsourcing our business services and solutions; with Rackspace, I always fee like we are keeping them behind our own firewall.
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
While we have made great use of other IaaS providers (AWS, Linode, etc.) these typically have come as a result of "one-off" type requirements for a given project. One of the reasons we find Rackspace best-suited for our day-in, day-out business needs is that it is the closest turn-key offering to meet the majority of requirements across start-up to medium-tier to large-scale enterprise demands. This is not to say Rackspace does not meet needs for complex demands; it does mean that we rarely have to look elsewhere to satiate any given project's specifications and requirements.