Business email crippled while we waited a MONTH for support
September 27, 2023
Business email crippled while we waited a MONTH for support

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rackspace Managed Hosting
We moved my company’s six email accounts to Rackspace Managed Hosting two months ago.
- Email
- Downtime
- Rackspace Managed Hosting cost us DAYS of lost time
- Unsure how many customers were lost when they never received our email
- We left Rackspace Managed Hosting as fast as we could
In my experience, Rackspace Managed Hosting was horrible.
Do you think Rackspace Managed Hosting delivers good value for the price?
No
Are you happy with Rackspace Managed Hosting's feature set?
Yes
Did Rackspace Managed Hosting live up to sales and marketing promises?
No
Did implementation of Rackspace Managed Hosting go as expected?
Yes
Would you buy Rackspace Managed Hosting again?
No
Rackspace Managed Hosting Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I was using Rackspace Managed Hosting's paid email service.
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