Business email crippled while we waited a MONTH for support

I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace Managed Hosting. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace Managed Hosting support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that, in my opinion, should take a good admin five minutes to fix. In my opinion, stay far away from Rackspace Managed Hosting. I think their support team is massively overworked. Your business could be crippled while you wait.

In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!