What users are saying about
11 Ratings
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Score 9 out of 100
446 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.4

    Hive

    74%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Hive ranks higher in 14/14 features

    Task Management

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Resource Management

    7.5
    75%
    6 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Team Collaboration

    7.5
    75%
    6 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.8
    78%
    4 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Document Management

    8.1
    81%
    4 Ratings
    N/A
    0 Ratings

    Email integration

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    Mobile Access

    5.3
    53%
    4 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.3
    63%
    4 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.1
    61%
    4 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.0

    Hive

    60%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Hive ranks higher in 4/4 features

    Quotes/estimates

    6.4
    64%
    3 Ratings
    N/A
    0 Ratings

    Invoicing

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    6.1
    61%
    3 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    5.5
    55%
    4 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Hive

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.2
    92%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.9
    79%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.6
    76%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.6
    86%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.7
    87%
    62 Ratings

    ITSM asset management

    Hive

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.0
    80%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.1
    81%
    53 Ratings

    Change management

    Hive

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.5
    85%
    62 Ratings

    Change calendar

    N/A
    0 Ratings
    8.0
    80%
    56 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    58 Ratings

    Attribute Ratings

    • Hive is rated higher in 2 areas: Usability, Support Rating
    • ServiceNow IT Service Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Hive

    81%
    6 Ratings
    8.9

    ServiceNow IT Service Management

    89%
    79 Ratings

    Likelihood to Renew

    Hive

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    9.0

    Hive

    90%
    1 Rating
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    Hive

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    Hive

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    9.5

    Hive

    95%
    6 Ratings
    7.4

    ServiceNow IT Service Management

    74%
    40 Ratings

    Online Training

    Hive

    N/A
    0 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    Hive

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    Hive

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Hive Technology

    Hive will fit right in to any workflow that manages multiple projects. It's also a great fit for collaboration on a per-project basis as external users can collaborate with paid users. Across a very large team it would take more planning on how to fit multiple workflows and groups into the workspace but it can be done.
    Read full review

    ServiceNow

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Read full review

    Pros

    Hive Technology

    • I am able to assign projects to specific individuals.
    • We are able to comment on projects with each other through Hive.
    • I can forward emails directly to Hive to create projects.
    Read full review

    ServiceNow

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Read full review

    Cons

    Hive Technology

    • You can't move urgent actions to the top.
    • It takes a little too much time to load up on the desktop version.
    • There's definitely room for improvement in keyboard shortcuts.
    Read full review

    ServiceNow

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Read full review

    Pricing Details

    Hive

    Starting Price

    $19 per month per user

    Editions & Modules

    Hive editions and modules pricing
    EditionModules
    Lite19.001
    Pro49.002
    Elite69.003

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow IT Service Management

    Starting Price

    $0 per year

    Editions & Modules

    ServiceNow IT Service Management editions and modules pricing
    EditionModules
    Starting Price$10,000.001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Hive Technology

    No answers on this topic

    ServiceNow

    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Read full review

    Usability

    Hive Technology

    I love Hive so much because it has made a huge difference regarding team communication and project management at the same time. We experienced almost no bugs and in the few cases that we did have some trouble, the customer service team was very responsive and solved our problems very quickly.
    Read full review

    ServiceNow

    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Read full review

    Reliability and Availability

    Hive Technology

    No answers on this topic

    ServiceNow

    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Read full review

    Performance

    Hive Technology

    No answers on this topic

    ServiceNow

    For a massive system, page loads are reasonably quick, including searches.
    Read full review

    Support Rating

    Hive Technology

    Our CSR is easily accessible and they have support built into the app itself. They also have a pretty robust support site. We also took advantage of the free trial and learned so much by putting Hive through the paces and figuring out the best way to mold it to our needs.
    Read full review

    ServiceNow

    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Read full review

    Online Training

    Hive Technology

    No answers on this topic

    ServiceNow

    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Read full review

    Implementation Rating

    Hive Technology

    No answers on this topic

    ServiceNow

    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Read full review

    Alternatives Considered

    Hive Technology

    I would say that in comparison to Asana, Hive is a better interface an UI. I think Asana is more robust in terms of what it can do in conjunction with Confluence but I think Hive is a better entry-level model for new employees. Hive is much simpler and more straight forward and its integration with Slack is preferred.
    Read full review

    ServiceNow

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Read full review

    Scalability

    Hive Technology

    No answers on this topic

    ServiceNow

    ServiceNow works as an enterprise solution.
    Read full review

    Return on Investment

    Hive Technology

    • Positive ROI comes from our whole team being on the same board. We used to have separate boards for each group.
    Read full review

    ServiceNow

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Read full review

    Screenshots

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