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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hive

    Score9 out of 10
    N/AHive Technology offers their eponymous project management and process management application, providing integrations with many popularly used applications for productivity, cloud storage, and collaboration.

    $24

    per month per user

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    HiveSpiceworks Cloud Help Desk
    Editions & Modules
    Free
    $0
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    HiveSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual pricing.—
    More Pricing Information
    Community Pulse
    HiveSpiceworks Cloud Help Desk
    Considered Both Products
    Hive Technology
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    10 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    HiveSpiceworks Cloud Help Desk
    Project Management
    Comparison of Project Management features of Hive and Spiceworks Cloud Help Desk
    Feature
    Hive
    9.1
    15 Ratings
    17% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Task Management9.015 Ratings00 Ratings
    Resource Management9.015 Ratings00 Ratings
    Gantt Charts10.014 Ratings00 Ratings
    Scheduling7.014 Ratings00 Ratings
    Workflow Automation9.014 Ratings00 Ratings
    Team Collaboration10.015 Ratings00 Ratings
    Support for Agile Methodology10.012 Ratings00 Ratings
    Support for Waterfall Methodology8.011 Ratings00 Ratings
    Document Management10.013 Ratings00 Ratings
    Email integration10.013 Ratings00 Ratings
    Mobile Access8.011 Ratings00 Ratings
    Timesheet Tracking10.09 Ratings00 Ratings
    Change request and Case Management10.011 Ratings00 Ratings
    Budget and Expense Management7.09 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Hive and Spiceworks Cloud Help Desk
    Feature
    Hive
    7.0
    12 Ratings
    9% below category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Quotes/estimates7.010 Ratings00 Ratings
    Invoicing7.07 Ratings00 Ratings
    Project & financial reporting7.010 Ratings00 Ratings
    Integration with accounting software7.09 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Hive and Spiceworks Cloud Help Desk
    Feature
    Hive
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Hive and Spiceworks Cloud Help Desk
    Feature
    Hive
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Hive and Spiceworks Cloud Help Desk
    Feature
    Hive
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    HiveSpiceworks Cloud Help Desk
    Small Businesses
    Any.do
    Score8 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HiveSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.0
    (15 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (1 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.4
    (2 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    HiveSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Hive Technology
    Hive is a powerful tool for data analysis and management that is well-suited for a wide range of scenarios. Here are some specific examples of scenarios where Hive might be particularly well-suited: Data warehousing: Hive is often used as a data warehousing platform, allowing users to store and analyze large amounts of structured and semi-structured data. It is especially good at handling data that is too large to be stored and analyzed on a single machine, and supports a wide variety of data formats. Batch processing: Hive is designed for batch processing of large datasets, making it well-suited for tasks such as data ETL (extract, transform, load), data cleansing, and data aggregation.Simple queries on large datasets: Hive is optimized for simple queries on large datasets, making it a good choice for tasks such as data exploration and summary statistics. Data transformation: Hive allows users to perform data transformations and manipulations using custom scripts written in Java, Python, or other programming languages. This can be useful for tasks such as data cleansing, data aggregation, and data transformation. On the other hand, here are some specific examples of scenarios where Hive might be less appropriate: Real-time queries: Hive is a batch-oriented system, which means that it is designed to process large amounts of data in a batch mode rather than in real-time. While it is possible to use Hive for real-time queries, it may not be the most efficient choice for this type of workload. Complex queries: Hive is optimized for simple queries on large datasets, but may struggle with more complex queries or queries that require multiple joins or subqueries.Very large datasets: While Hive is designed to scale horizontally and can handle large amounts of data, it may not scale as well as some other tools for very large datasets or complex workloads.
    Incentivized
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    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
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    Pros
    Hive Technology
    • Simplicity, it offers a clean environment without risking the outcome. An example of this are the timesheets that allow a fast way to keep track of progress
    • Interaction, the different options make it faster and easier to interact and collaborate in the development of a product. An example of this would be Hive Notes for meetings
    • The different visualisations it offers allow to explore the best ways to affront your projects. I really like the Gantt mappings view to understand who can be contacted at each point
    Incentivized
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    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
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    Cons
    Hive Technology
    • Organizing tasks by assignees could be better. It's a little cumbersome to check off each person you want. Can you group these?
    • I don't really use any view besides task view. Is there something better I could be using?
    • It would be nice if attachments showed up in a nicer format, maybe with a preview?
    Incentivized
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    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
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    Likelihood to Renew
    Hive Technology
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
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    Usability
    Hive Technology
    Its a easy tool, the best way to organize the workflow but has room for more improvements.
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
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    Reliability and Availability
    Hive Technology
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Support Rating
    Hive Technology
    Our CSR is easily accessible and they have support built into the app itself. They also have a pretty robust support site. We also took advantage of the free trial and learned so much by putting Hive through the paces and figuring out the best way to mold it to our needs.
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    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
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    Implementation Rating
    Hive Technology
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
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    Alternatives Considered
    Hive Technology
    Hive is a bit different than Jira and Monday, which I used mostly. Overall does a great job managing project and helps with team communication. Removes dependency of asking team members for updates by going to conference rooms. With Hive, the team updates the status, and we can easily track it.
    Incentivized
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    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    Return on Investment
    Hive Technology
    • Workflow Management will help you better move your projects along which saves time and money.
    • Time tracking will allow you to better manage the hours and keep your contractors accountable.
    • Overall visibility of projects allow you to keep your margins down and combat "bleeding" and hidden costs or surprises.
    Incentivized
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    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    ScreenShots

    Hive Screenshots

    Screenshot of HIver Technology