Hiver vs. Superhuman

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

Help with filtering email to primary/important, to tasks, and calendar events, and be way better at managing your inbox, especially around following-up on unresponsive emails. Huge for salespeople or people who receive a massive number of emails daily

Incentivized

• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Incentivized

• Key commands for powerful tools/macros
• Simplified yet powerful organization
• Automation

Incentivized

• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Incentivized

• Third apps integration (Slack, Google Meet)
• Tasks apps integration (Notes, Notion)

Incentivized

Easy to use

Support is there, can be slow at times.

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Incentivized

You could have information from your contacts right on your inbox.

Incentivized

• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Incentivized

• Tool for individuals, for me, improving my responsiveness, has a massive return being in sales.
• Not dropping (or dropping less) the ball on following up with people is incredibly valueble in my work.

Incentivized