Hiver vs. Superhuman

One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

Incentivized

1. Inbox management 2. Saving time 3. For CXOs, it can save a lot of time. 4. Superhuman AI is very good, optimized for the use case. 5. UI/UX is to notch, the team has really put in some effort here. 6. Although there's a learning curve but the onboarding makes it very simple.

Incentivized

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Faster than Gmail - if speed is a priority Superhuman loads and processes very quickly
• Clean interface - Superhuman is well designed, making it easy to focus on only what you're writing
• Snippets save time - by prewriting snippets and adding them via shortcuts, writing emails is quick

Incentivized

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• When I started adopting it, it was VERY Apple-focused. I could not get access to Android and Windows. They are not releasing an Android version, and there is web access for Windows, which I use with an iPhone.
• Built-in calendar, while nice, could be a little more functional.

Incentivized

Easy to use

It's amazing, it solves the inbox management problem. Makes emails keyboard friendly and AI is self-sufficient.

Incentivized

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

You could have information from your contacts right on your inbox.

Incentivized

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• Sales call intensity improving
• Focused workflows which help avoid the scattered "ADD" style in which emails arrive
• Efficiency

Incentivized