Hiver vs. Superhuman

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

Help with filtering email to primary/important, to tasks, and calendar events, and be way better at managing your inbox, especially around following-up on unresponsive emails. Huge for salespeople or people who receive a massive number of emails daily

Incentivized

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Key commands for powerful tools/macros
• Simplified yet powerful organization
• Automation

Incentivized

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• Third apps integration (Slack, Google Meet)
• Tasks apps integration (Notes, Notion)

Incentivized

Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

You could have information from your contacts right on your inbox.

Incentivized

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• Tool for individuals, for me, improving my responsiveness, has a massive return being in sales.
• Not dropping (or dropping less) the ball on following up with people is incredibly valueble in my work.

Incentivized