Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…
$24
per month per user
Zeplin
Score7.6 out of 10
N/A
Zeplin, from the company of the same name, is a platform supporting collaboration in application development by engineers and designers by providing an API with popular collaboration, development and prototyping tools and creating a space where productions can be shared and reviewed.
One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I still have some issues, especially with color integration between the style guide and also project. When we update the colors, it's not automatically sync to every project. Aside from that, zeplin solves my problem for hand-off design from design to developer. I set zeplin is source of truth design file
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ease in automatically building design style guides, saving time that might be spent on building style guides in another tool (such as InDesign).
Users can use Mac, PC, or web versions of this app to collaborate on a single project, enabling us to work with a wider pool of contractors.
Accelerates the design-to-development workflow, as it’s very easy to import Sketch or Photoshop files through plug-ins, and HTML/CSS codes are automatically created based on designs.
Provides cross-platform specifications for web, iOS, and Android, which can save developers time in figuring out specifications beyond the “main platform" on their own.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zeplin's component management and style guide help us to be consistent across whole product and it so easy to use for non-technical person. It is now easy to collaboration for designes between different teams like stackholders, product owner, UI/UX, developers and testers. Now there is only one point of reference is Zeplin so it is so easy to get details without asking designer or developer again and again.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zeplin has classic support with a chat from the website. It's working fine, and we're also getting the support needed when needed. However, Zeplin is very good at closing the incidents and moving on. It was a while ago we had a case with their support so that it might have improved since then.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zeplin is great to inspect and share user interfaces, specifications and assets, perfect for developers. Tools like InVision and Marvel are much better to create prototypes for both developers, coworkers and even stakeholders, but they don't have this kind of feature (inspection) as Zeplin does. So each of them can be used for different purposes, offering different approaches to share and interact with layouts for apps and websites.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
the ability to automate who gets assigned what emails from specific vendors per entity
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Development time has reduced as the design updates are communicated in real time to developers and they don't have to write the boilerplate code as it's already generated.
Employee engagement has improved as every stakeholder is aware about the design changes from the beginning and can give their inputs.
Designers save a lot of time as they don't to explicitly communicate when the update or publish their designs and also it just takes a couple of clicks to publish their designs. Also, lot of rework is saved as every stakeholder is involved right from the beginning.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
