What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
44 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

WalkMe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Horizn

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
Keith Cordero | TrustRadius Reviewer

WalkMe

WalkMe is well suited to large enterprises that have a customer-facing web presence and are looking to offload some of the general customer service calls to an ai-driven, automated remediation platform. WalkMe would not be useful for smaller companies or ones that don't have an interactive external-facing web site.
Mark McCully | TrustRadius Reviewer

Pros

Horizn

  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
Keith Cordero | TrustRadius Reviewer

WalkMe

  • Walk-thrus: It's their bread and butter and where they excel. I can take someone that is familiar with our product and using WalkMe they can quickly build engaging walk-thrus that walk a user from the beginning to the end of a process. Using the logic engine built into WalkMe they can build rules for error messages, wrong turns, abandoned pages, or even steps that require them to wait while they leave our system and come back a day later.
  • Launchers: Another one of their staples, but a great tool. We can tie these launchers to an element on a page and quickly add help to a page. We have also used this to overcome design flaws. We added a button to a page and it is used more than the hardcoded link to the same page.
  • Goals: Goals can be added to each walk-thru and allow us to track the effectiveness of our walk-thrus and the behavior of our users. Sometimes a walk-thru will expose unexpected behaviors of our users. Goals will also continue to track after a user closes the walk-thru. So we will still know the outcome of a walk-thru even if the users feels that they can continue without the walk-thru.
Anonymous | TrustRadius Reviewer

Cons

Horizn

  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
Keith Cordero | TrustRadius Reviewer

WalkMe

  • The biggest con of using WalkMe is they are lacking in providing clean and fast UI.
  • Platform becomes slow sometimes and often lagging on various tabs.
  • It gets really slow while logging n as it takes a lot of time to log in easily.
Alan Stanley | TrustRadius Reviewer

Usability

Horizn

No score
No answers yet
No answers on this topic

WalkMe

WalkMe 9.0
Based on 2 answers
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
Anonymous | TrustRadius Reviewer

Support Rating

Horizn

No score
No answers yet
No answers on this topic

WalkMe

WalkMe 10.0
Based on 2 answers
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
Aaron Goldstein | TrustRadius Reviewer

Alternatives Considered

Horizn

We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
Keith Cordero | TrustRadius Reviewer

WalkMe

WalkMe is an outstanding platform and its technical support is so calm and professional. Always listen to the queries well and respond out with the alternative or solution to increase a good experience of the user. The best feature of WalkMe which I like the most is the integration with other software. WalkMe can easily integrate with other third-party software which I was already using in the company for the past few years. It integrates with them very well and starts helping in other functions as well. It helps me a lot in changing and advancing my previous software.
Jason Sauquet | TrustRadius Reviewer

Return on Investment

Horizn

  • allows people to be connected to work at anytime and anyplace
  • don't have to wait to go back into the office to perform certain work functions
  • little to no learning curve to use
Keith Cordero | TrustRadius Reviewer

WalkMe

  • It helped us save time as we got lesser confused calls from our clients.
  • It has increased productivity thanks to its customisable features.
  • It however did take a lot of time for employees to learn it after learning it,it saved a lot of time.
Varun Kainthla | TrustRadius Reviewer

Screenshots

Pricing Details

Horizn

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WalkMe

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison