What users are saying about
1 Rating
Top Rated
58 Ratings
1 Rating
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Score 9 out of 100
Top Rated
58 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Horizn is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Horizn

90%
1 Rating
7.4

WalkMe

74%
30 Ratings

Likelihood to Renew

Horizn

N/A
0 Ratings
8.0

WalkMe

80%
1 Rating

Usability

Horizn

N/A
0 Ratings
9.0

WalkMe

90%
2 Ratings

Support Rating

Horizn

N/A
0 Ratings
10.0

WalkMe

100%
2 Ratings

Likelihood to Recommend

Horizn

It is well suited for someone who works from home often. In this whole new work from home environment most people are facing, it is vital to have software that enables you to access your work desktop. It is also suited for people who travel for work on a regular basis. I can't really see any scenarios where it is less appropriate. Horizn allows anyone to have access to their work desktop at anytime regardless of their physical location.
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WalkMe

  • New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.
  • Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs
  • Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content
  • Change management - ease users through change with guidance and provide in-system surveys
  • Onboarding - bring new users quickly up to speed with onboarding tasks
  • Automation - automate your regular processes and cut system time, freeing users up for more important tasks
  • Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content
  • User experience - make your system more user friendly
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Pros

Horizn

  • It is easy to log into
  • Functions exactly as if I was on my desktop computer at work
  • Haven't had a lot of problems with the connection dropping
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WalkMe

  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
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Cons

Horizn

  • I have had issues with logging in a timing out
  • The system can get overloaded if there are too many users logged in at the same time
  • When it does freeze, I do have problems logging back in and all my tabs and save progress is lost
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WalkMe

  • Firefox plugin: The only time I use Firefox is when building a walk-thru. I would like to be able to use Chrome to build the walk-thrus.
  • Logic: Walk-thrus, Launchers, Shoutouts and walk-thru steps use different logic. I can't always fire something based on a click or URL when sometimes I would like to.
  • Design: You can use CSS to customize the look of your walk-thrus, but there isn't a way to remove the sidebar color of the walk-thrus.
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Pricing Details

Horizn

Starting Price

$0

Editions & Modules

Horizn editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WalkMe

    Starting Price

    Editions & Modules

    WalkMe editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Horizn

      No answers on this topic

      WalkMe

      WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
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      Support Rating

      Horizn

      No answers on this topic

      WalkMe

      The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
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      Alternatives Considered

      Horizn

      We used WorkJam in the past, but it really wasn't comparable to Horizon. WorkJam was more about bring staff together to stay informed on learning management, task management, daily communications and staffing. It was more about providing a platform where employees could connect to stay current on the latest communications from the company. It didn't have anything to do with providing access to your virtual work desktop.
      Read full review

      WalkMe

      We did a proof of concept with both WalkMe and Whatfix while undergoing our digital adoption software journey. WalkMe came out slightly ahead on our score-card - mainly due to the price being a bit cheaper and the day-to-day administration being a bit easier with WalkMe as well. Whatfix wasn't too bad either as a digital adoption tool, but our engineers and service desk team preferred WalkMe.
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      Return on Investment

      Horizn

      • allows people to be connected to work at anytime and anyplace
      • don't have to wait to go back into the office to perform certain work functions
      • little to no learning curve to use
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      WalkMe

      • With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
      • NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
      • No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
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      Screenshots

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