What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 10 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 2 feature sets: Cloud PBX, Call Management
  • HotTelecom and Versature are tied in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

HotTelecom

100%
8.0

Versature

80%
HotTelecom ranks higher in 3/5 features

Hosted PBX

10.0
100%
5 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
5 Ratings
N/A
0 Ratings

Call reports

10.0
100%
5 Ratings
8.0
80%
1 Rating

User templates

N/A
0 Ratings
8.0
80%
1 Rating

Directory of employee names

N/A
0 Ratings
8.0
80%
1 Rating

Call Management

10.0

HotTelecom

100%
9.5

Versature

95%
HotTelecom ranks higher in 5/5 features

Answering rules

10.0
100%
5 Ratings
10.0
100%
1 Rating

Call recording

10.0
100%
5 Ratings
N/A
0 Ratings

Call park

10.0
100%
5 Ratings
N/A
0 Ratings

Call screening

10.0
100%
5 Ratings
N/A
0 Ratings

Message alerts

10.0
100%
5 Ratings
9.0
90%
1 Rating

VoIP system collaboration

9.0

HotTelecom

90%
9.0

Versature

90%
HotTelecom ranks higher in 1/1 features

Audio conferencing

9.0
90%
5 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • HotTelecom is rated higher in 1 area: Likelihood to Recommend
  • Versature is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

HotTelecom

100%
5 Ratings
9.0

Versature

90%
1 Rating

Support Rating

9.8

HotTelecom

98%
8 Ratings
10.0

Versature

100%
1 Rating

Likelihood to Recommend

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
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Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
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Pros

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
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Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Read full review

Cons

Beta Company

  • Video calling is not available as a feature.
Read full review

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
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Pricing Details

HotTelecom

Starting Price

$0

Editions & Modules

HotTelecom editions and modules pricing
EditionModules
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 72
Toll-free (800) numberfrom 73
Virtual PBX654
Virtual fax number305

Footnotes

  1. Monthly fee + connection fee
  2. Monthly fee + connection fee
  3. Monthly fee + connection fee
  4. Monthly fee
  5. Monthly fee + connection fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Versature

Starting Price

$0

Editions & Modules

Versature editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Beta Company

    We are totally satisfied with help Customer Support. They were quick and responsive
    Read full review

    Versature

    I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
    Read full review

    Return on Investment

    Beta Company

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Read full review

    Versature

    • Good cost when we had shopped around.
    • Good value for the price paid.
    Read full review

    Screenshots

    Add comparison