HouseCall Pro vs. InvoiceBerry vs. Mhelpdesk

Amazing for booking jobs. Super easy to use.

Incentivized

InvoiceBerry helps in invoicing from individual resource billing to project and program level billing. Best fit for most billing and invoicing scenarios from small to enterprise businesses.

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• Invoicing
• Accounts Receivable
• Bookkeeping
• Credit Card Processing

Incentivized

• Mhelpdesk allows our sales staff to create estimates and invoices in the field without the connectivity headaches of Quickbooks online products.
• It allows us to track the status of our projects from initial customer contact through completion.

• Job costing
• QBO integration
• Reporting

Incentivized

• The support is often long to get.
• Reporting could be better and more sophisticated but the software is very cheap so it is probably normal.
• Some options could be added to the very basic design that we get.

Incentivized

• I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
• The mobile app sometimes lags which can cause a few issues, nothing too major however.
• Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.

Incentivized

This software is great for both my in house techs and my onsite techs.

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

I have not used support too often but when I did, it was a big long to get the support I needed. But this is probably related to the cost we pay in general for the tool, it is a way of maintaining a very low cost by having fewer people to provide support. But the tool is so simple that we don't really have much support anyway. For our business, the cost is the first criteria so it is ok if support is not excellent.

Incentivized

Knowify has job costing but lacks the ability to invoice in the field and requires more work from [the] office staff.

Incentivized

It is much cheaper and InvoiceBerry is for very very small businesses. QuickBooks is simple but they keep upgrading their software now it is nice but the features can be challenging to learn and use so again, once the business o the size of the company gets bigger, QuickBooks might definitely be a better fit but as a small firm, Invoice Berry is perfect. The cost is a huge component for us so we liked it better at the moment.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• Positive impact on the business through easy and seamless accounting processes.
• Ensured my business financial reports are accurate and up to date.
• Ensures I can create invoices with ease.

Incentivized

• We are 6 months into it with a 50% rollout completed. We need more time to pass and full rollout to be completed before making a hard statement as to the ROI.
• We have already seen greater efficiency in dispatching techs in regards to how many projects per day may be handled (we know of their downtime) and travel time mangement (by being able to map the locations and track them easier).
• No negative impacts on ROI have yet to be seen nor are they projected.

Incentivized