HouseCall Pro vs. SherpaDesk

HouseCall Pro

8 Reviews and Ratings

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SherpaDesk

9 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HouseCall Pro	Score 9.2 out of 10	N/A	HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.	$65 per month 1 user
SherpaDesk	Score 8.4 out of 10	Mid-Size Companies (51-1,000 employees)	SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.	$0 per agent

Pricing

HouseCall Pro

SherpaDesk

Editions & Modules

Website Builder: $25
per month/add on
Additional Users: $30
per user/per month
Sales Proposal Tool: $40
per month/add on
Recurring Servicing Plans: $40
per month/add on
Start: $65
per month
Grow: $149
per month
Manage: $229
per month
XL: Contact sales team

1st Tech Free: $0
per agent
Adventure Package: $39
per agent

Offerings

Pricing Offerings
HouseCall Pro	SherpaDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	HouseCall Pro	SherpaDesk
Top Pros	Pro Credit card Pro User friendly Pro Customer communication	Pro Integrates well Pro Mobile experience Pro Fairly good
Top Cons	Minus Custom forms Minus Job costing Minus Custom fields	Minus Little clunky Minus Reporting platform Minus Menu bar

Features

HouseCall Pro

SherpaDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HouseCall Pro - Ratings	SherpaDesk 8.5 3 Ratings 8% above category average
Organize and prioritize service tickets	00 Ratings	9.12 Ratings
Subscription-based notifications	00 Ratings	9.11 Ratings
ITSM collaboration and documentation	00 Ratings	6.82 Ratings
Ticket creation and submission	00 Ratings	8.93 Ratings
Ticket response	00 Ratings	8.93 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HouseCall Pro - Ratings	SherpaDesk 7.3 1 Ratings 4% below category average
External knowledge base	00 Ratings	5.51 Ratings
Internal knowledge base	00 Ratings	9.11 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HouseCall Pro - Ratings	SherpaDesk 9.1 2 Ratings 19% above category average
Customer portal	00 Ratings	9.12 Ratings
Email support	00 Ratings	9.12 Ratings
Help Desk CRM integration	00 Ratings	9.11 Ratings

Best Alternatives
	HouseCall Pro	SherpaDesk
Small Businesses	Method:CRM Score 9.7 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Jotform Score 8.8 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ServiceNow Customer Service Management Score 8.0 out of 10	Salesforce Service Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HouseCall Pro	SherpaDesk
Likelihood to Recommend	7.0 (2 ratings)	8.0 (3 ratings)

User Testimonials
	HouseCall Pro	SherpaDesk
Likelihood to Recommend	HouseCall Pro [HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs Incentivized SH Sarah Hooley Office Manager Read full review	SherpaDesk [It's] well suited for cloud support applications as there's no installation or maintenance required. Cengiz Ucar Freelance ERP Consultant Read full review
Pros	HouseCall Pro Online Booking Instant credit card funding Customer Text Notifications Incentivized Ben Borenstein Electrical Contractor Read full review	SherpaDesk Ticketing is very fast & easy Tracking time is fast Verified User Anonymous Read full review
Cons	HouseCall Pro Job costing QBO integration Reporting Incentivized SH Sarah Hooley Office Manager Read full review	SherpaDesk Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful. The ability to see the latest update in the ticket view. Incentivized Jessica Piper Director IT Services Read full review
Alternatives Considered	HouseCall Pro Much easier to use. Incentivized Ben Borenstein Electrical Contractor Read full review	SherpaDesk When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need. Verified User Anonymous Read full review
Return on Investment	HouseCall Pro Negative is time lost fixing books. Negative is having to use multiple programs to fulfill needs so it takes 2x as long. [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field. Incentivized SH Sarah Hooley Office Manager Read full review	SherpaDesk As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again. Cengiz Ucar Freelance ERP Consultant Read full review
ScreenShots		SherpaDesk Screenshots