HouseCall Pro vs. Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HouseCall Pro
Score 9.2 out of 10
N/A
HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.
$65
per month 1 user
Kronos Workforce Dimensions / UKG Dimensions (discontinued)
Score 6.7 out of 10
N/A
Kronos Workforce Dimensions, later UKG Dimensions was a solution used to automate critical workforce processes such as timekeeping, scheduling, and leave management. The product has been discontinued, and is no longer available for purchase.N/A
Pricing
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Editions & Modules
Website Builder
$25
per month/add on
Additional Users
$30
per user/per month
Sales Proposal Tool
$40
per month/add on
Recurring Servicing Plans
$40
per month/add on
Start
$65
per month
Grow
$149
per month
Manage
$229
per month
XL
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Top Pros
Top Cons
Best Alternatives
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Small Businesses
Method:CRM
Method:CRM
Score 9.5 out of 10
When I Work
When I Work
Score 8.8 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 8.0 out of 10
Playvox
Playvox
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Likelihood to Recommend
7.0
(2 ratings)
7.2
(32 ratings)
Usability
-
(0 ratings)
7.0
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
HouseCall ProKronos Workforce Dimensions / UKG Dimensions (discontinued)
Likelihood to Recommend
HouseCall Pro
[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
Read full review
Discontinued Products
UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
Read full review
Pros
HouseCall Pro
  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
Read full review
Discontinued Products
  • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
  • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
  • UI is very easy to follow and intuitive
Read full review
Cons
HouseCall Pro
  • Job costing
  • QBO integration
  • Reporting
Read full review
Discontinued Products
  • You got to have a solution for employees with multiple jobs
  • Need to allow customers to easily access your integration technology
  • Your business structure is too restrictive and making the application far less flexible
  • Your professional service team needs a lot of improvement, especially in the execution part
  • Need to have a proven and working interface for business structure automation.
Read full review
Usability
HouseCall Pro
No answers on this topic
Discontinued Products
UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
Read full review
Support Rating
HouseCall Pro
No answers on this topic
Discontinued Products
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
Read full review
Alternatives Considered
HouseCall Pro
Much easier to use.
Read full review
Discontinued Products
UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
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Return on Investment
HouseCall Pro
  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
Read full review
Discontinued Products
  • It is neutral. We enjoy having somewhat of a seamless system between HR, PR, and timekeeping.
  • When a person uses the Reset Password link, the system sends the user an email with a link to set their password. Then when the person logs in with their new password, the system forces the user to change their password a second time. This second password change is unnecessary and creates confusion.
Read full review
ScreenShots

Kronos Workforce Dimensions / UKG Dimensions (discontinued) Screenshots

Screenshot of Home Screen Overtime Data ViewScreenshot of Home Screen Overtime Data ViewScreenshot of Control Center Recommendations