UKG Dimensions has a modern feel, but needs performance and scalability enhancements asap!
November 24, 2021

UKG Dimensions has a modern feel, but needs performance and scalability enhancements asap!

Ron Bowden | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • UKG Dimensions Timekeeping
  • UKG Dimensions Scheduling
  • UKG Dimensions Analytics

Overall Satisfaction with UKG Dimensions

UKG Dimensions is used to collect punch times from data collection devices and their mobile app. That is then applied to employees' time cards for payroll processing. Scheduling is used by employees for self-scheduling based on the manager's department schedule. Dat views and reports are used by managers and directors for scheduling and punch trends analysis. Data integrations are used to feed labor productivity systems for corporate dashboards.
  • Front end UI is modern.
  • Documentation and training within the help system is well documented.
  • Attestation workflow for employee punch correction via time card and time clock with manager approval is well designed.
  • The configuration of the system takes many clicks to perform simple tasks. The product does not feel enterprise-ready for large employee-scale deployment. Too many repetitive steps.
  • There could be better error-checking for configuration. The system allows for configuration that is not supported by the product but still allows you to save it.st
  • If an integration batch job is running, you do not have the ability to cancel the job. For jobs that can take 4 hours, one has to wait for jor the job to end, it needs to end sooner.
  • Scheduling
  • Attestation
  • Integrations
  • Have not seen a return on Investment or have been [provided] a tool to measure this metric.raop
  • Positive is the clean fresh feel of the product for the employees
  • Hard to audit changes in the system
  • Lack of database access made it difficult to access data.
WorkForce Software has a solid foundation for enterprise scaled employee counts of 100,000 employees and supports multiple assignment configurations, i.e. one employee can have multiple timesheets that multiple managers can own. UKG has one employee to one timecard. It makes it hard for companies that have employees that can have multiple jobs within the organization that can have separate timecards that report to multiple managers. UKG works well for medium size employee counts, once over 10K employees, you start to see the system have performance issues. WorkForce was able to handle 80K employees and process an employee demographic file in 2 hours, while UKG with 26K employees takes 6 hours. WorkForce lacks end-user configuration documentation, while UKG has great documentation and training materials. UKG's user community is top-notch, while WorkForce's has before 3 years, there has been no improvement. UKG has a better support model for end-user support. Workforce provides database access and the ability to write javascript for integrations. UKG has no access to the database and uses APIs that are not [flexible] to retrieve data. End-user configuration for UKG does not require a programmer or IT professional, while WorkForce has a powerful rules engine policy editor that makes it highly [flexible].

Do you think UKG Dimensions delivers good value for the price?

Not sure

Are you happy with UKG Dimensions's feature set?

No

Did UKG Dimensions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Dimensions go as expected?

Yes

Would you buy UKG Dimensions again?

Yes

UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.