Great Company but Falls Short on Execution
November 12, 2022

Great Company but Falls Short on Execution

Tom Tan MBA, MSBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • UKG Dimensions Timekeeping
  • UKG Dimensions Scheduling
  • UKG Absense
  • UKG Dimensions Analytics

Overall Satisfaction with UKG Dimensions

WFD allowed us to have a single integrated scheduling and timekeeping solution. Allowed wider visibility for departments to share resources - UKG is not good at this because you don't have a solution for employees with multiple jobs We need more real-time census data to react to workforce needs. We achieve this by having census import from our EMR every 4 hours. We need an easy way to notify employees on open shifts and for employees to pick up open shifts. Provide an electronic PTO request and approval method.
  • Very powerful/advanced timekeeping system
  • Decent mobile app for our employees
  • Scheduling works for the most parts
  • You got to have a solution for employees with multiple jobs
  • Need to allow customers to easily access your integration technology
  • Your business structure is too restrictive and making the application far less flexible
  • Your professional service team needs a lot of improvement, especially in the execution part
  • Need to have a proven and working interface for business structure automation.
  • Employee can now pickup open shift without us calling them
  • Employees can request PTO from the Web and mobile app without email and manual time entry
  • We are still constantly struggling and dealing with scheduling employees with multiple jobs
  • Without a working business structure automation, we are spending much more time dealing with department and job changes on the business structure
The solution provider does not match what was promised. Solution consultants are good in each of their domains but not in modules. This created silo solutions on a supposedly fully integrated solution. The solution architect was supposed to address this but our assigned solution architect is useless and a joke.
We believe UKG can deliver a comprehensive and integrated WFM solution.

Do you think Kronos Workforce Dimensions / UKG Dimensions (discontinued) delivers good value for the price?

Yes

Are you happy with Kronos Workforce Dimensions / UKG Dimensions (discontinued)'s feature set?

No

Did Kronos Workforce Dimensions / UKG Dimensions (discontinued) live up to sales and marketing promises?

No

Did implementation of Kronos Workforce Dimensions / UKG Dimensions (discontinued) go as expected?

No

Would you buy Kronos Workforce Dimensions / UKG Dimensions (discontinued) again?

Yes

UKG is one team. Chris is preaching about UKG providing great products and a partner for life. UKG is not even close to that.