Item: Kronos Workforce Dimensions / UKG Dimensions (discontinued)
Rating: 8
Author: Tom Tan MBA, MSBA

Overall Satisfaction with UKG Dimensions

Use Cases and Deployment Scope

WFD allowed us to have a single integrated scheduling and timekeeping solution. Allowed wider visibility for departments to share resources - UKG is not good at this because you don't have a solution for employees with multiple jobs We need more real-time census data to react to workforce needs. We achieve this by having census import from our EMR every 4 hours. We need an easy way to notify employees on open shifts and for employees to pick up open shifts. Provide an electronic PTO request and approval method.

Pros and Cons

Pros

Very powerful/advanced timekeeping system
Decent mobile app for our employees
Scheduling works for the most parts

Cons

You got to have a solution for employees with multiple jobs
Need to allow customers to easily access your integration technology
Your business structure is too restrictive and making the application far less flexible
Your professional service team needs a lot of improvement, especially in the execution part
Need to have a proven and working interface for business structure automation.

Return on Investment

Employee can now pickup open shift without us calling them
Employees can request PTO from the Web and mobile app without email and manual time entry
We are still constantly struggling and dealing with scheduling employees with multiple jobs
Without a working business structure automation, we are spending much more time dealing with department and job changes on the business structure

Usability

The solution provider does not match what was promised. Solution consultants are good in each of their domains but not in modules. This created silo solutions on a supposedly fully integrated solution. The solution architect was supposed to address this but our assigned solution architect is useless and a joke.

Alternatives Considered

ANSOS Staff Scheduling and When I Work

We believe UKG can deliver a comprehensive and integrated WFM solution.

Key Insights

Do you think Kronos Workforce Dimensions / UKG Dimensions (discontinued) delivers good value for the price?

Yes

Are you happy with Kronos Workforce Dimensions / UKG Dimensions (discontinued)'s feature set?

Did Kronos Workforce Dimensions / UKG Dimensions (discontinued) live up to sales and marketing promises?

Did implementation of Kronos Workforce Dimensions / UKG Dimensions (discontinued) go as expected?

Would you buy Kronos Workforce Dimensions / UKG Dimensions (discontinued) again?

Yes

Other Software Used

Oracle PeopleSoft HCM, Oracle PeopleSoft SCM, PeopleSoft Financials

Likelihood to Recommend

UKG is one team. Chris is preaching about UKG providing great products and a partner for life. UKG is not even close to that.

Comments

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Alexandra Fischer
(Vendor Representative) commented 2 years ago
Hi Tom, thank you so much for your feedback. Our team truly appreciates it as it allows us to continuously improve. If you have any other thoughts you'd like to share, please reach out to us at feedback@ukg.com.

Great Company but Falls Short on Execution

Modules Used