HRdirect Smart Apps vs. Oracle PeopleSoft HCM

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).

Incentivized

Oracle PeopleSoft HCM is great for tracking most HR related information. The customization for the company is great, as well as the ability to integrate with a wide variety of complimentary software. For example, ours is integrated with our ATS (Taleo) for recruiting, Kronos for timekeeping, and Vemo for workforce insight reports. Given it's overall ability, it is probably overkill for smaller companies that may want a more focused HRIS that can handle everything without the need to integrate with additional software.

Incentivized

• Initially, you were able to see all activity and drill down for details.
• It was easy-access for all our employees in the 7 states we operate in.
• It provided tracking for the managers.
• Payroll had access to all PTO requests.

Incentivized

• Oracle PeopleSoft HCM is one of the best product and has helped implement the complex Business functionalities in the Higher Education business in a very streamlined process.
• Oracle PeopleSoft HCM helped in moving from 34 different legacy system to one centralized system which helps immensely in maintaining the data and reporting purpose.
• Oracle PeopleSoft HCM also helps immensely in data analytics and trend analysis which helps immensely in preparing for the resourcing and planning for the peak season in advance and be better prepared to handle the quarterly on annual activities.

Incentivized

• HRdirect performed an upgrade in 2019 and that's where things went awry.
• You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
• Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
• Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
• The print option was not longer functional.
• The online help request form was no longer accessible.

Incentivized

• We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist.
• The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years.
• We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable.
• Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product.

Incentivized

As previously described, there are too many unresolved issues.

Incentivized

PeopleSoft HCM has provided a very flexible platform for our HR needs. The ability to add customizations to handle some of our unique business processes have been critical in the longevity of our PS HCM use. We've been able to handle a wide variety of business processes for multiple subsidiaries due to the ability to customize when needed.

Incentivized

Oracle HCM has been around for more thab a decade and is a preferred package to use for Human capital management.Ease with which upgrades happen and how updates are pushed has come thru a long way of improvement and research over the years.Oracle has moved toward cloud based architecture which will help in its customers keep at par with current industry trends.

Incentivized

I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

Incentivized

I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

Incentivized

Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.

Incentivized

Overall support has been positive and Oracle has gladly sent out representatives to meet with our teams in person. Despite sometimes sow and inadequate fixes, their willingness to try and meet face to face helps give them a better name in our organization. Sometimes their people do not understand unique needs of the industry, and it can be a challenge to explain that one size does not fit all. Finding the appropriate IT support for our unique requests has been hit and miss.

Incentivized

It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

Incentivized

When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement

Incentivized

Great features that are aesthetically amazing and provide trendy reporting features to gain insights, but lacks a fully developed product. They constantly deliver new features and tools and will be fully rounded in a few years from now, but as of now, they do not have all the features that PeopleSoft provides.

Incentivized

In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

Incentivized

• Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
• Harassment training module is excellent.

Incentivized

• PeopleSoft helps us when we have re-orgs or acquisitions. Helps to house and organize data.
• Very positive impact given that we have over 13,000 employees and we need a robust system like PeopleSoft to organize our employees and multiple locations and unions, etc...

Incentivized