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PeopleSoft - Just Okay..
https://www.trustradius.com/hr-managementOracle PeopleSoft HCMUnspecified7.7441101
John Pavarini profile photo
February 27, 2018

PeopleSoft - Just Okay..

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle PeopleSoft HCM

Oracle PeopleSoft, and its various business application services, is being used across my organization. Primarily serving as the HR platform we use it for both benefits administration, compensation, and talent acquisition. Other non-HR features being used are for finance management, procurement, invoicing, and legal contract management. PeopleSoft systems are utilized by all managers and all employees in some form. Having a centralized hub of organizational information helps streamline operational efforts in an organization of near 7000 employees. For the most part, the various services communicate well, are easy to train new staff in, and act a platform that our IT programmers can develop on to meet new business requirements.

  • The system allows for a lot of customization. Our talent acquisition platform is almost completely customized to communicate with our financial and compensation teams who aide in the position request and approval process. While the updates certainly take time, we utilize Oracle support to make our systems our own in order to meet business needs.
  • The dashboards are user-friendly both for employees and managers. The self-service features are great tools for allowing employees to set up their payroll and tax preferences, distribute pay stubs, and monitor PTO. For orders or invoice pay requests this is all built in to communicate with our procurement and accounts payable teams. This is a great tool to help effectively get requests through and approved in a hierarchy format.
  • As a large organization, there is a plethora of information stored and made available to the organization. Having the ability to house so much data and have the system run as quickly as it does is certainly impressive. With such emphasis on less paper trail, this has certainly been a cost-effective means to make information available electronically.
  • Although the customization is a strength, this is largely due to some business systems of PeopleSoft being out of date. The HR system for talent management is pretty poorly designed out of the box. There are updates from Oracle that may have the system more comparable to other popular applicant tracking systems, but ours is fairly bare bones. As a result we’ve customized this entirely, and unfortunately deal with a fair amount of internal errors. Luckily from the outside our applicants and candidates do not face issues.
  • Our current PeopleSoft version is not mobile compatible and overall they were behind the ball in implementing mobile friendly systems. As a business and society of always on the go, the inability to effectively utilize all services from a tablet or phone is disappointing. Again, there are rumors of mobile compatibility upgrades, but the upgrade is too pricey for us to take on at this time.
  • The performance management function was very old fashioned. It was difficult to manage and utilize by both team leaders and employees. Our organization recently removed the performance management function and went with an entirely different system. As a rapidly changing and evolving business strategy the check a box and numerical rating on individual performance was not adaptable to a more personalized goal setting performance review process.
  • As mentioned, the self-service functions both for benefit/payroll services, but also the means to submit invoices and procurement orders is a positive impact on our business. This has cut down heavily on time consuming paperwork and manual entry for employees. This has placed the power back in the hands of the employees and helps them feel they’re getting prompt and quick support.
  • Out Talent Management and Careers page has a very high falloff rate – users who start, but never complete an application. There is speculation that this is largely due to errors users face when trying to apply from a mobile device. Given the healthcare industries demand for qualified talent this can have very high negative impact on both patient care and costs of overtime when positions go unfilled.
  • As our organization moves more and more systems and data storage to cloud based services we did have some trouble migrating PeopleSoft, and specifically performance management services. This was a contributing factor in why we moved PM functions out of PepoleSoft and purchased an entirely new system to manage this process for employees. This was a negative return as both purchasing and implementing a new system is costly for the entire organization.
I’ve used similar products such as Lawson HCM, Dayforce HCM, and Kronos Workforce Management. All products function similarly, but I have not utilized nearly as many out of the box services they offer as I have with PeopleSoft. Lawson and Dayforce have proven to be much more mobile compatible and have a “newer” user interface that feels like you’re in the 21st century – as opposed to PeopleSoft. I would argue that both Dayforce and Kronos are better off as ready to use, out of the box, systems. However, this will prevent the means to customize and upgrade to fit business needs as PeopleSoft does living under Oracle.

Oracle PeopleSoft is probably best suited for employee self-service functions such as benefits enrollment, payroll tax preferences, and other similar HR related features. The financial features and the applicant tracking system are behind other competing business systems. The UI of the system as a whole is not very modern, and not being mobile friendly is a factor here. At the same time, this system is still very comprehensive and best suited for a 1000+ employee organization both due to cost and services. While there have been hiccups over the years of utilizing PeopleSoft our developers and Oracle support have always been available to assist.

Oracle PeopleSoft HCM Feature Ratings

Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
8
Support for external payroll vendors
10
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
6
Reimbursement management
9
Balance details
10
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
5
Tracking of all physical assets
5
Report builder
2
Pre-built reports
3
Ability to combine HR data with external data
3
Performance plans
4
Performance improvement plans
5
Review status tracking
4
Multiple review frequency
3
Create succession plans/pools
4
Candidate ranking
3
Candidate search
5
New hire portal
3
Manager tracking tools
6
Individual goal setting
5
Line-of sight-visibility
3
Performance tracking
3
Job Requisition Management
4
Company Website Posting
6
Publish to Social Media
2
Job Search Site Posting
5
Duplicate Candidate Prevention
1
Applicant Tracking
3
Notifications and Alerts
6

Oracle PeopleSoft HCM Support

Overall support has been positive and Oracle has gladly sent out representatives to meet with our teams in person. Despite sometimes sow and inadequate fixes, their willingness to try and meet face to face helps give them a better name in our organization. Sometimes their people do not understand unique needs of the industry, and it can be a challenge to explain that one size does not fit all. Finding the appropriate IT support for our unique requests has been hit and miss.

ProsCons
Good followup
Knowledgeable team
Problems get solved
Support cares about my success
Quick Initial Response
Not kept informed
Escalation required

A couple years ago we were considering moving away from PeopleSoft altogether. Under executive guidance, we were asked to do a full review of the system to determine what works, what didn’t’ work, and what existed that we weren’t utilizing. To do this Oracle sent out at least 2 or 3 consultants that worked with us for a few months. They met with all teams utilizing various systems and did full reviews of current functionality. From their evaluation, they then put together a plan of all the new services available and what aspects of the current system we weren’t utilizing to its full extent.

Ultimately this pushed us to stay with PeopleSoft and we continue to have their software today.