PeopleSoft HCM - solid, but what does the future hold?
April 13, 2018

PeopleSoft HCM - solid, but what does the future hold?

Criss Laidlaw | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle PeopleSoft HCM

We use it across the organization for staff recruiting; core HR including position management; base benefits; time and attendance, and payroll. We went live in 2001 and are currently in release 9.2. We do not currently use Fluid for self-service but hope to start this summer or fall. One Fluid feature we're waiting for is manager approval of reported time, which is rumored to be coming soon.
  • Payroll processing has been stable for the entire time we've used HCM and generally has the flexibility to handle a variety of situations we encounter in paying students, faculty and staff, including many cases of multiple jobs.
  • Self-service using the classic pages has worked well for us and has relieved HR staff from answering many questions individually.
  • The PeopleTools technology framework has allowed us to add new capabilities not supported by the product, including creating a way for managers of student workers to hire them without HR involvement.
  • We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist.
  • The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years.
  • We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable.
  • Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product.
  • We don't have a reliable way to measure ROI on PS HCM. We need to have a solid, reliable HR/Payroll/Time & Attendance system and PS HCM has met that need for more than 15 years.
  • We were able to avoid purchasing expensive time clock hardware and associated software for the campus by making use of the delivered Web Clock Time & Labor capability, which likely saved us several hundred thousand dollars, plus ongoing maintenance and replacements.
  • PC HCM annual maintenance is expensive and increases every year. Most of the enhancements delivered to us haven't been relevant to our business.
Yes - I am a member of the Higher Education User Group HEUG.

We've realized significant cost savings by sharing information with other higher education institutions, particularly after the consultants had gone home.This was especially true during the early years of our implementation.It's less true now that we're a mature customer, but we still realize value from the relationships we've built through HEUG.
We're beginning to look at SaaS offerings that will eventually replace PS HCM. Oracle's Cloud and WorkDay are the products we're most likely to consider, though others may join the market by the time we start in-depth research. When we selected the PS HCM product in 1999, the primary competition was Banner HR.
While the PS HCM product more or less meets our current needs, Oracle's message in recent years has been cloud, cloud, cloud, leading one to the conclusion that innovation in the PS HCM space will be minimal in the future. Oracle hasn't outlined a clear path to get to their cloud offering from PS HCM.

Oracle PeopleSoft HCM Feature Ratings

Employee demographic data
7
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
6
Annual carry-forward and encashment
5
View and generate pay and benefit information
8
Update personal information
6
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
2
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
6
Notifications and Alerts
Not Rated