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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.4 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    IBM Watson Studio

    Score10 out of 10
    N/AIBM Watson Studio enables users to build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio enables users can operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. The vendor states the solution simplifies AI lifecycle management and accelerates time to value with an open, flexible multicloud architecture.N/A
    Pricing
    HubSpot CRMIBM Watson Studio
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HubSpot CRMIBM Watson Studio
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HubSpot CRMIBM Watson Studio
    Considered Both Products
    HubSpot
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    1607 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1204 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    1617 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    1040 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    1010 Answers
    No answers on this topic
    Features
    HubSpot CRMIBM Watson Studio
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.0
    1716 Ratings
    2% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Customer data management / contact management8.91661 Ratings00 Ratings
    Workflow management8.41631 Ratings00 Ratings
    Territory management4.9184 Ratings00 Ratings
    Opportunity management8.41563 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.71680 Ratings00 Ratings
    Contract management7.9185 Ratings00 Ratings
    Quote & order management7.81152 Ratings00 Ratings
    Interaction tracking8.81623 Ratings00 Ratings
    Channel / partner relationship management8.2186 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.0
    1157 Ratings
    4% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Case management8.31085 Ratings00 Ratings
    Call center management7.7927 Ratings00 Ratings
    Help desk management8.1993 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.9
    1513 Ratings
    14% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Lead management8.91439 Ratings00 Ratings
    Email marketing8.91452 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.1
    1567 Ratings
    5% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Task management8.31510 Ratings00 Ratings
    Billing and invoicing management7.8804 Ratings00 Ratings
    Reporting8.31403 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.2
    1538 Ratings
    7% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Forecasting8.01220 Ratings00 Ratings
    Pipeline visualization8.51475 Ratings00 Ratings
    Customizable reports8.31432 Ratings00 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.0
    1470 Ratings
    5% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Custom fields8.81450 Ratings00 Ratings
    Custom objects8.71269 Ratings00 Ratings
    Scripting environment6.3132 Ratings00 Ratings
    API for custom integration8.41045 Ratings00 Ratings
    Security
    Comparison of Security features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    9.0
    1430 Ratings
    7% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Single sign-on capability9.01295 Ratings00 Ratings
    Role-based user permissions9.01374 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.0
    984 Ratings
    6% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Social data8.0972 Ratings00 Ratings
    Social engagement8.1960 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    8.1
    1102 Ratings
    7% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Marketing automation8.41104 Ratings00 Ratings
    Compensation management7.8728 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    7.9
    1293 Ratings
    4% above category average
    IBM Watson Studio on Cloud Pak for Data
    -
    Ratings
    Mobile access7.91302 Ratings00 Ratings
    Platform Connectivity
    Comparison of Platform Connectivity features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    -
    Ratings
    IBM Watson Studio on Cloud Pak for Data
    8.1
    22 Ratings
    3% below category average
    Connect to Multiple Data Sources00 Ratings8.022 Ratings
    Extend Existing Data Sources00 Ratings8.022 Ratings
    Automatic Data Format Detection00 Ratings10.021 Ratings
    MDM Integration00 Ratings6.414 Ratings
    Data Exploration
    Comparison of Data Exploration features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    -
    Ratings
    IBM Watson Studio on Cloud Pak for Data
    10.0
    22 Ratings
    18% above category average
    Visualization00 Ratings10.022 Ratings
    Interactive Data Analysis00 Ratings10.022 Ratings
    Data Preparation
    Comparison of Data Preparation features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    -
    Ratings
    IBM Watson Studio on Cloud Pak for Data
    9.5
    22 Ratings
    15% above category average
    Interactive Data Cleaning and Enrichment00 Ratings10.022 Ratings
    Data Transformations00 Ratings10.021 Ratings
    Data Encryption00 Ratings8.020 Ratings
    Built-in Processors00 Ratings10.021 Ratings
    Platform Data Modeling
    Comparison of Platform Data Modeling features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    -
    Ratings
    IBM Watson Studio on Cloud Pak for Data
    9.5
    22 Ratings
    12% above category average
    Multiple Model Development Languages and Tools00 Ratings10.021 Ratings
    Automated Machine Learning00 Ratings10.022 Ratings
    Single platform for multiple model development00 Ratings10.022 Ratings
    Self-Service Model Delivery00 Ratings8.020 Ratings
    Model Deployment
    Comparison of Model Deployment features of HubSpot CRM and IBM Watson Studio on Cloud Pak for Data
    Feature
    HubSpot CRM
    -
    Ratings
    IBM Watson Studio on Cloud Pak for Data
    8.0
    22 Ratings
    7% below category average
    Flexible Model Publishing Options00 Ratings9.022 Ratings
    Security, Governance, and Cost Controls00 Ratings7.022 Ratings
    Best Alternatives
    HubSpot CRMIBM Watson Studio
    Small Businesses
    Salesflare
    Score10 out of 10
    RapidMiner
    Score8.9 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Anaconda
    Score8.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Posit
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMIBM Watson Studio
    Likelihood to Recommend
    8.6
    (1771 ratings)
    8.0
    (65 ratings)
    Likelihood to Renew
    9.9
    (32 ratings)
    8.2
    (1 ratings)
    Usability
    8.4
    (1619 ratings)
    9.6
    (2 ratings)
    Availability
    8.2
    (1 ratings)
    8.2
    (1 ratings)
    Performance
    6.4
    (1 ratings)
    8.2
    (1 ratings)
    Support Rating
    10.0
    (25 ratings)
    8.2
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    7.3
    (1 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    8.2
    (1 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    7.3
    (1 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    8.2
    (1 ratings)
    User Testimonials
    HubSpot CRMIBM Watson Studio
    Likelihood to Recommend
    HubSpot
    I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
    Incentivized
    Read full review
    IBM
    It has a lot of features that are good for teams working on large-scale projects and continuously developing and reiterating their data project models. Really helpful when dealing with large data. It is a kind of one-stop solution for all data science tasks like visualization, cleaning, analyzing data, and developing models but small teams might find a lot of features unuseful.
    Incentivized
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    Pros
    HubSpot
    • With a unified workflow, we can effortlessly update contact records, generate sales deals, and dispatch personalized marketing emails.
    • With Breeze AI, I can easily automate tasks by giving it the proper prompt. It doesn’t generate random text. It helps in managing tasks.
    Incentivized
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    IBM
    • Integration of IBM Watson APIs such as speech to text, image recognition, personality insights, etc.
    • SPSS modeler and neural network model provide no-code environments for data scientists to build pipelines quickly.
    • Enforced best-practices set up POCs for deployment in production with a minimum of re-work.
    • Estimator validation lets data scientists test and prove different models.
    Incentivized
    Read full review
    Cons
    HubSpot
    • The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
    • In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
    • I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
    • Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
    Incentivized
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    IBM
    • The cost is steep and so only companies with resources can afford it
    • It will be nice to have Chinese versions so that Chinese engineers can also use it easily
    • It takes a while to learn how to input different kinds of skin defects for detection
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    IBM
    because we find out that DSX results have improved our approach to the whole subject (data, models, procedures)
    Incentivized
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    Usability
    HubSpot
    There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
    Incentivized
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    IBM
    The UI flawlessly merges this offering by providing a neat, minimal, responsive interface
    Incentivized
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    Reliability and Availability
    HubSpot
    No answers on this topic
    IBM
    From time to time there are services unavailable, but we have been always informed before and they got back to work sooner than expected
    Incentivized
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    Performance
    HubSpot
    No answers on this topic
    IBM
    Never had slow response even on our very busy network
    Incentivized
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    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
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    IBM
    I received answers mostly at once and got answered even further my question: they gave me interesting points of view and suggestion for deepening in the learning path
    Incentivized
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    In-Person Training
    HubSpot
    No answers on this topic
    IBM
    The trainers on the job are very smart with solutions and very able in teaching
    Incentivized
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    Online Training
    HubSpot
    No answers on this topic
    IBM
    The Platform is very handy and suggests further steps according my previous interests
    Incentivized
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    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
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    IBM
    It surprised us with unpredictable case of use and brand new points of view
    Incentivized
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    Alternatives Considered
    HubSpot
    Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
    Incentivized
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    IBM
    The main reason I personally changed over from Azure ML Studio is because it lacked any support for significant custom modelling with packages and services such as TensorFlow, scikit-learn, Microsoft Cognitive Toolkit and Spark ML. IBM Watson Studio provides these services and does so in a well integrated and easy to use fashion making it a preferable service over the other services that I have personally used.
    Incentivized
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    Scalability
    HubSpot
    No answers on this topic
    IBM
    It helped us in getting from 0 to DSX without getting lost
    Incentivized
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    Return on Investment
    HubSpot
    • When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
    • I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
    • The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
    Incentivized
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    IBM
    • Could instantly show data driven insights to drive 20% incremental revenue over existing results
    • Still don't have a real use case for unstructured data like twitter feed
    • Some of the insights around user actions have driven new projects to automate mundane tasks
    Incentivized
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    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.