HubSpot CRM vs. MCA Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
MCA Suite
Score 6.0 out of 10
N/A
MCA Suite is a customer relationship management (CRM) system built specifically for companies in the merchant cash advance industry.N/A
Pricing
HubSpot CRMMCA Suite
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot CRMMCA Suite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Features
HubSpot CRMMCA Suite
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.2
913 Ratings
MCA Suite
6.0
1 Ratings
Customer data management / contact management8.9885 Ratings6.01 Ratings
Workflow management8.4862 Ratings00 Ratings
Territory management7.4184 Ratings00 Ratings
Opportunity management8.3830 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.5884 Ratings00 Ratings
Contract management7.9185 Ratings00 Ratings
Quote & order management7.8573 Ratings00 Ratings
Interaction tracking8.6855 Ratings00 Ratings
Channel / partner relationship management7.5186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.8
602 Ratings
MCA Suite
-
Ratings
Case management8.0554 Ratings00 Ratings
Call center management7.7488 Ratings00 Ratings
Help desk management7.6516 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.7
814 Ratings
MCA Suite
-
Ratings
Lead management8.7769 Ratings00 Ratings
Email marketing8.7767 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.9
836 Ratings
MCA Suite
4.0
1 Ratings
Task management8.4797 Ratings00 Ratings
Billing and invoicing management7.2395 Ratings00 Ratings
Reporting8.1745 Ratings4.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
8.1
811 Ratings
MCA Suite
1.0
1 Ratings
Forecasting7.7641 Ratings00 Ratings
Pipeline visualization8.4772 Ratings00 Ratings
Customizable reports8.3755 Ratings1.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.9
791 Ratings
MCA Suite
-
Ratings
Custom fields8.6777 Ratings00 Ratings
Custom objects8.4663 Ratings00 Ratings
Scripting environment6.3133 Ratings00 Ratings
API for custom integration8.3533 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.7
749 Ratings
MCA Suite
8.0
1 Ratings
Single sign-on capability8.6663 Ratings00 Ratings
Role-based user permissions8.7712 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.9
530 Ratings
MCA Suite
-
Ratings
Social data7.9518 Ratings00 Ratings
Social engagement8.0512 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
8.2
581 Ratings
MCA Suite
-
Ratings
Marketing automation8.5576 Ratings00 Ratings
Compensation management8.0360 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.7
670 Ratings
MCA Suite
-
Ratings
Mobile access7.7670 Ratings00 Ratings
User Ratings
HubSpot CRMMCA Suite
Likelihood to Recommend
8.7
(941 ratings)
6.0
(1 ratings)
Likelihood to Renew
8.8
(10 ratings)
-
(0 ratings)
Usability
8.8
(842 ratings)
-
(0 ratings)
Support Rating
8.3
(21 ratings)
-
(0 ratings)
Implementation Rating
9.1
(10 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMMCA Suite
Likelihood to Recommend
HubSpot
I think at this time, every company should have a CRM. That being said: For smaller companies without a growth perspective, the system might be too big and hard to set up compared to other solutions. If there is a scaling process ahead and you need a system that grows with you, I´d always recommend using HS.
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Five Components, Inc.
It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
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Pros
HubSpot
  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
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Five Components, Inc.
  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
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Cons
HubSpot
  • Let's integrate with Shopper Approved to automate collecting reviews for existing clients. It would be easy with templates and sequences to integrate Hubspot clients and help their businesses grow and succeed. while Hubspot goes above and beyond for them. So many small businesses are manually doing this right now and don't realize there is an easier way.
  • I wish there was a way to automatically have Tasks titled to match the email or phone call their correspond within the title. This way when I am looking at my tasks for the day at a quick glance they don't all just say "Followup with" / For example if my subject line in my email is "Ditch Trustpilot," that could automatically populate into the task title, so that I quickly know that I can call them about upgrading from TP to our service."
  • Can't think of anything else at the moment
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Five Components, Inc.
  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
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Likelihood to Renew
HubSpot
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
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Five Components, Inc.
No answers on this topic
Usability
HubSpot
HubSpot's platform communicates all in one place. It is very organic in how you can find the information with the associations built in. This makes it easy to open an an object and see all the other objects in the CRM at a glance. You are also able to click on the other objects and review those records quickly and efficiently. With just a few clicks you can go from a contact to a company to the deal.
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Five Components, Inc.
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Five Components, Inc.
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Five Components, Inc.
No answers on this topic
Alternatives Considered
HubSpot
The free version alone stacks up pretty well against the mentioned competitors. I believe as your business operations grow, the price points for additional users and needed functionalities will grow as well, and HubSpot is well within competitive pricing to compete with the other enterprise-level systems. I’ve stuck with HubSpot for a long time.
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Five Components, Inc.
We haven't used any others.
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Return on Investment
HubSpot
  • Hubspot CRM allows us to save tons of time by automating our workflows and emails that go out to prospects and customers. These can be very detailed by differentiating by product, lifecycle, and vertical
  • Hubspot CRM allows us to easily forecast future demos and pipeline (people who have demo'd but haven't closed yet.
  • Hubspot allows us to automatically distribute inbound leads. It's the best inbound marketing platform in the world!
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Five Components, Inc.
  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
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