What users are saying about
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Top Rated
1084 Ratings
1 Rating

HubSpot CRM

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Top Rated
1084 Ratings
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Score 8.4 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.
Anonymous | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
MCA Suite
6.0
Customer data management / contact management
HubSpot CRM
8.7
MCA Suite
6.0
Workflow management
HubSpot CRM
7.8
MCA Suite
Territory management
HubSpot CRM
7.2
MCA Suite
Opportunity management
HubSpot CRM
8.1
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
MCA Suite
Contract management
HubSpot CRM
7.8
MCA Suite
Quote & order management
HubSpot CRM
7.8
MCA Suite
Interaction tracking
HubSpot CRM
8.3
MCA Suite
Channel / partner relationship management
HubSpot CRM
7.5
MCA Suite

Customer Service & Support

HubSpot CRM
7.3
MCA Suite
Case management
HubSpot CRM
7.3
MCA Suite
Call center management
HubSpot CRM
7.1
MCA Suite
Help desk management
HubSpot CRM
7.6
MCA Suite

Marketing Automation

HubSpot CRM
8.6
MCA Suite
Lead management
HubSpot CRM
8.5
MCA Suite
Email marketing
HubSpot CRM
8.6
MCA Suite

CRM Project Management

HubSpot CRM
7.6
MCA Suite
4.0
Task management
HubSpot CRM
8.2
MCA Suite
Billing and invoicing management
HubSpot CRM
6.7
MCA Suite
Reporting
HubSpot CRM
7.9
MCA Suite
4.0

CRM Reporting & Analytics

HubSpot CRM
7.8
MCA Suite
1.0
Forecasting
HubSpot CRM
7.9
MCA Suite
Pipeline visualization
HubSpot CRM
8.0
MCA Suite
Customizable reports
HubSpot CRM
7.5
MCA Suite
1.0

Customization

HubSpot CRM
7.7
MCA Suite
Custom fields
HubSpot CRM
8.2
MCA Suite
Custom objects
HubSpot CRM
7.7
MCA Suite
Scripting environment
HubSpot CRM
6.8
MCA Suite
API for custom integration
HubSpot CRM
7.9
MCA Suite

Security

HubSpot CRM
8.3
MCA Suite
8.0
Single sign-on capability
HubSpot CRM
8.3
MCA Suite
Role-based user permissions
HubSpot CRM
8.3
MCA Suite
8.0

Social CRM

HubSpot CRM
7.8
MCA Suite
Social data
HubSpot CRM
7.7
MCA Suite
Social engagement
HubSpot CRM
7.8
MCA Suite

Integrations with 3rd-party Software

HubSpot CRM
7.9
MCA Suite
Marketing automation
HubSpot CRM
8.2
MCA Suite
Compensation management
HubSpot CRM
7.7
MCA Suite

Platform

HubSpot CRM
6.7
MCA Suite
Mobile access
HubSpot CRM
6.7
MCA Suite

Pros

HubSpot CRM

  • HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
  • We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
  • Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.
Anonymous | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
  • Integrations with other software needs to be improved and expanded.
  • Some features / processes are clunky and not intuitive.
  • Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
  • Need to expand on available plugins.
Fatima Trapaga | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 142 answers
The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.
Manuela Murillo Jaramillo | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.
Brenda Fassie | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
  • HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.
Anonymous | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
MCA Suite
6.0

Likelihood to Renew

HubSpot CRM
9.1
MCA Suite

Usability

HubSpot CRM
8.5
MCA Suite

Support Rating

HubSpot CRM
8.3
MCA Suite

Implementation Rating

HubSpot CRM
9.1
MCA Suite

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