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HubSpot CRM vs. SAP BusinessObjects Business Intelligence

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.4 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    SAP BusinessObjects Business Intelligence

    Score7 out of 10
    N/AThe SAP® BusinessObjects™ Business Intelligence Platform provides users with ad hoc queries, reporting, data visualizations, and analysis tools. Its integrated, unified infrastructure aims to offer scalability from one-to-many tools and interfaces on-premise, in the cloud, or as a hybrid approach.N/A
    Pricing
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Considered Both Products
    HubSpot
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    1607 Answers
    81%
    Would buy again
    13 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1204 Answers
    86%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    1617 Answers
    81%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    1040 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    1010 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.0
    1716 Ratings
    2% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Customer data management / contact management8.91661 Ratings00 Ratings
    Workflow management8.41631 Ratings00 Ratings
    Territory management4.9184 Ratings00 Ratings
    Opportunity management8.41563 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.71680 Ratings00 Ratings
    Contract management7.9185 Ratings00 Ratings
    Quote & order management7.81152 Ratings00 Ratings
    Interaction tracking8.81623 Ratings00 Ratings
    Channel / partner relationship management8.2186 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.0
    1157 Ratings
    4% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Case management8.31085 Ratings00 Ratings
    Call center management7.7927 Ratings00 Ratings
    Help desk management8.1993 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.9
    1513 Ratings
    14% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Lead management8.91439 Ratings00 Ratings
    Email marketing8.91452 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.1
    1567 Ratings
    5% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Task management8.31510 Ratings00 Ratings
    Billing and invoicing management7.8804 Ratings00 Ratings
    Reporting8.31403 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.2
    1538 Ratings
    7% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Forecasting8.01220 Ratings00 Ratings
    Pipeline visualization8.51475 Ratings00 Ratings
    Customizable reports8.31432 Ratings00 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.0
    1470 Ratings
    5% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Custom fields8.81450 Ratings00 Ratings
    Custom objects8.71269 Ratings00 Ratings
    Scripting environment6.3132 Ratings00 Ratings
    API for custom integration8.41045 Ratings00 Ratings
    Security
    Comparison of Security features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    9.0
    1430 Ratings
    7% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Single sign-on capability9.01295 Ratings00 Ratings
    Role-based user permissions9.01374 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.0
    984 Ratings
    6% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Social data8.0972 Ratings00 Ratings
    Social engagement8.1960 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    8.1
    1102 Ratings
    7% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Marketing automation8.41104 Ratings00 Ratings
    Compensation management7.8728 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    7.9
    1293 Ratings
    4% above category average
    SAP BusinessObjects Business Intelligence
    -
    Ratings
    Mobile access7.91302 Ratings00 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    7.8
    56 Ratings
    5% below category average
    Pixel Perfect reports00 Ratings8.550 Ratings
    Customizable dashboards00 Ratings6.752 Ratings
    Report Formatting Templates00 Ratings8.251 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    7.1
    53 Ratings
    12% below category average
    Drill-down analysis00 Ratings6.452 Ratings
    Formatting capabilities00 Ratings6.551 Ratings
    Integration with R or other statistical packages00 Ratings8.335 Ratings
    Report sharing and collaboration00 Ratings7.352 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    7.8
    53 Ratings
    5% below category average
    Publish to Web00 Ratings8.344 Ratings
    Publish to PDF00 Ratings8.251 Ratings
    Report Versioning00 Ratings7.746 Ratings
    Report Delivery Scheduling00 Ratings8.052 Ratings
    Delivery to Remote Servers00 Ratings6.931 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    6.0
    48 Ratings
    28% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings5.846 Ratings
    Location Analytics / Geographic Visualization00 Ratings6.143 Ratings
    Predictive Analytics00 Ratings6.042 Ratings
    Pattern Recognition and Data Mining00 Ratings6.16 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    7.4
    53 Ratings
    14% below category average
    Multi-User Support (named login)00 Ratings7.953 Ratings
    Role-Based Security Model00 Ratings7.251 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings7.450 Ratings
    Report-Level Access Control00 Ratings7.27 Ratings
    Single Sign-On (SSO)00 Ratings7.234 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    6.4
    38 Ratings
    19% below category average
    Responsive Design for Web Access00 Ratings5.637 Ratings
    Mobile Application00 Ratings5.332 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings5.634 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of HubSpot CRM and SAP BusinessObjects Business Intelligence
    Feature
    HubSpot CRM
    -
    Ratings
    SAP BusinessObjects Business Intelligence
    8.0
    28 Ratings
    3% above category average
    REST API00 Ratings8.124 Ratings
    Javascript API00 Ratings7.723 Ratings
    iFrames00 Ratings8.221 Ratings
    Java API00 Ratings7.526 Ratings
    Themeable User Interface (UI)00 Ratings7.624 Ratings
    Customizable Platform (Open Source)00 Ratings8.622 Ratings
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    HubSpot CRMSAP BusinessObjects Business Intelligence
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    Score10 out of 10
    Cyfe
    Score4 out of 10
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    Kintone
    Score9.7 out of 10
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    Score8.1 out of 10
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    Oracle Sales
    Score8.9 out of 10
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    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Likelihood to Recommend
    8.6
    (1771 ratings)
    7.1
    (78 ratings)
    Likelihood to Renew
    9.9
    (32 ratings)
    8.3
    (24 ratings)
    Usability
    8.4
    (1619 ratings)
    6.6
    (21 ratings)
    Availability
    8.2
    (1 ratings)
    10.0
    (5 ratings)
    Performance
    6.4
    (1 ratings)
    9.0
    (10 ratings)
    Support Rating
    10.0
    (25 ratings)
    8.6
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    9.0
    (8 ratings)
    Configurability
    4.5
    (1 ratings)
    9.0
    (2 ratings)
    Contract Terms and Pricing Model
    5.5
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (45 ratings)
    Data Sources
    -
    (0 ratings)
    8.3
    (45 ratings)
    Ease of integration
    7.3
    (1 ratings)
    9.0
    (1 ratings)
    Product Scalability
    7.3
    (1 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    HubSpot CRMSAP BusinessObjects Business Intelligence
    Likelihood to Recommend
    HubSpot
    I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
    Incentivized
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    SAP
    As mentioned earlier reporting was a big headache for us and the tools we used didn't support large data sets and visualization Performing analytics with such data sets was cumbersome and later post using this SAP BusinessObjects Business Intelligence we were able to correlate different data sets and prepare the dashboard pretty easier which were helpful and easier to understand.
    Incentivized
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    Pros
    HubSpot
    • With a unified workflow, we can effortlessly update contact records, generate sales deals, and dispatch personalized marketing emails.
    • With Breeze AI, I can easily automate tasks by giving it the proper prompt. It doesn’t generate random text. It helps in managing tasks.
    Incentivized
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    SAP
    • This software is easy to initially learn, and very powerful in producing reusable reports.
    • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
    • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
    Incentivized
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    Cons
    HubSpot
    • The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
    • In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
    • I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
    • Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
    Incentivized
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    SAP
    • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
    • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
    • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
    Incentivized
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    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
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    SAP
    The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
    Incentivized
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    Usability
    HubSpot
    There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
    Incentivized
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    SAP
    From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
    Incentivized
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    Reliability and Availability
    HubSpot
    No answers on this topic
    SAP
    When we implemented 3.1, we had a tough time managing the system: It took almost a year to stabilize.

    With 4.0, we want to roll out to more users, and are holding back because of fears about the performance issue
    Read full review
    Performance
    HubSpot
    No answers on this topic
    SAP
    Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
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    SAP
    SAP has released various versions of SAP BO BI. starting from 3.1 and going to 4.0,4.1,4.2 and latest being 4.3. SAP provides support to these new versions. As new versions keep on coming, support for the very old software goes out of scope from SAP. it is when the different organization plans to get their BO content migrated from a lower version to a newer version. The newer version had definitely added functionality and features which ease the work of users.
    Incentivized
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    In-Person Training
    HubSpot
    No answers on this topic
    SAP
    SAP authorized training is best, Please go ahead with it. Even lot of online training options/videos available for self learning
    Incentivized
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    Online Training
    HubSpot
    No answers on this topic
    SAP
    I haven't used it or got feedback from the end user.

    Content looks to be pretty detailed. Focused on SQL but not BW.
    Read full review
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
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    SAP
    Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
    Incentivized
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    Alternatives Considered
    HubSpot
    Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
    Incentivized
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    SAP
    We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it
    Incentivized
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    Scalability
    HubSpot
    No answers on this topic
    SAP
    SAP BusinessObjects Business Intelligence (BI) Platform supports SOA Service Oriented Architecture. You can start/restart/enable/disable all the servers. You can seamless do load balancing and clustering. It supports all leading application and web server. Supports LDAP SSO integration. People who can work on excel with training they can work on SAP Business Objects Web Intelligence, dashboard, Lumira, Information design tool product suite. Tool is very user friendly and easy to learn and implement
    Incentivized
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    Return on Investment
    HubSpot
    • When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
    • I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
    • The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
    Incentivized
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    SAP
    • By generating and distributing reports in a timely manner, we were able to save millions of dollars for the company which otherwise would not have been visible.
    • Almost realtime dashboard, saved the company a huge amount by showing the outages and kept the company from buying a tool to do just that.
    • It showed the customers who were not paying the bills and were missing in the system due to some loophole. This was visible by doing reporting on the theft usage of electricity.
    Incentivized
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    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.