Why SAP? Why?
Michael Diaz-Suarez | TrustRadius Reviewer
April 02, 2019

Why SAP? Why?

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP BusinessObjects Business Intelligence (BI) Platform

SAP BI was used for our office to gauge manufacturing and product analytics. It was supposed to solve the problem we had with our business portion of our software. However after deployment, we quickly found out it was not so easy. It was used in manufacturing and parts management.
  • It has a great way of displaying information.
  • It's affordable.
  • It can scale well provided you have good support.
  • The interface looks like it's something out of 1999.
  • Customer support is horrible and honestly it's a lottery any time you call.
  • The system crashes constantly.
We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it.
My reason for giving this rating is based on feedback from my team. SAP does not play well with non-SAP systems, it is truly a big pain for those whose manufacturing structure is based on either new software or legacy software. It does not integrate well, and SAP and 3rd party support won't help you. It's up to your programmers to find out.
It's basically non existent, it is so archaic and old looking, you might as well get a dinosaur to come help you with it. SAP does not move forward on it's interface team and the way to collaborate is to talk to your team outside of SAP and hopefully make sure you're the only 1 working on a specific task in it, otherwise both people can overwrite each others work. The reporting is fine and basic but not great.
Kaseya Virtual System Administrator (VSA), Skype for Business (formerly Lync), MiCloud Connect (formerly ShoreTel)
BI was used to manage our parts and machines. It can be used to manage your factory or systems to properly allocate items to select places. However the system does not respond well, and it can scale well provided you have an actual team knowledgeable in this field. Once you get it set up it works well, but of course, if you try and add new implementations, it can become hazardous to your business.

SAP BusinessObjects Business Intelligence (BI) Platform Feature Ratings

Pixel Perfect reports
4
Customizable dashboards
4
Report Formatting Templates
6
Drill-down analysis
10
Formatting capabilities
7
Integration with R or other statistical packages
7
Report sharing and collaboration
7
Publish to Web
7
Publish to PDF
9
Report Versioning
8
Report Delivery Scheduling
7
Delivery to Remote Servers
7
Multi-User Support (named login)
6
Role-Based Security Model
4
Multiple Access Permission Levels (Create, Read, Delete)
6
Responsive Design for Web Access
1
Dedicated iOS Application
1
Dedicated Android Application
1
Dashboard / Report / Visualization Interactivity on Mobile
1
REST API
4
Javascript API
2
iFrames
5
Java API
3
Themeable User Interface (UI)
3
Customizable Platform (Open Source)
2