Humanity vs. Shiftboard vs. Surfboard

It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.

Incentivized

It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.

Incentivized

• It's easy to enter data
• Good at aggregating all up data

Incentivized

• Mobile accessibility
• Cloud-based software
• Compliant with all necessary information security standards

Incentivized

• I wish it would warn us when we missed a clock-in or out.

Incentivized

• The ability to print a month view of the schedule would be a great benefit.
• The signup list is a great feature, but there are too many steps to make it easy to use.
• The bulk add and delete process works well, but tends to be confusing for users.

Incentivized

I never sought out Shiftboard support.

Incentivized

Maybe pricing was the issue, I was not involved in purchasing decision.

Incentivized

We have not used another product like Shiftboard at our company.

Incentivized

• None really. We will likely get rid of Humanity in the next year. Everything Humanity does Pipkins can do at a more granular level.

Incentivized

• Effective allocation to proper shows/projects for our network
• Effectively catches any discrepancies between scheduled hours and actual hours for employees
• Requires significant manpower to maintain scheduling accuracy

Incentivized