Likelihood to Recommend
Hustle is best suited for messages that require a response, like Yes/No for RSVP or asking if they need more info about a topic. We use Hustle to communicate with students in higher education to inform them about important information like upcoming payment deadlines or to encourage attendance at events like orientation.
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I have used Textedly for several years. But recently, in my opinion their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.
Read full review Pros Personalized texting at scale. Scrubbing numbers for cell phones with 99% accuracy. Sends alerts so you never miss a notification. Read full review Ease of Use!! Great customer service when I've had to contact them. Great analytics. Read full review Cons This is one of the more expensive options available Wish there was more data to report on Read full review Would like the ability to send longer messages. Read full review Likelihood to Renew
From my experience, their customer service has been disappointing. They have not been willing to work with me and my needs. When pricing was significantly increased, I was not informed of this in advance. It simply increased and I discovered it by accident while reviewing my subscription.
Read full review Usability
Sometimes I wonder if I'm just overlooking something because it's so easy to use. It literally took no time to be up and running with this program.
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Amazing support staff. Whether you have a dedicated contact or just help from their support channel, they help clear issues very quickly.
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When I ask questions to customer service, the questions are not all answered. They do not come back with alternative suggestions for me and my subscription. They are not rude but only provide standard "answers" that it appears they have been coached to give
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We have also used RAVE and Google Voice to send text massages. RAVE does not allow for one-to-one communication with recipients an Google Voice does not let you easily communicate with list of contacts and lacks the interface for canned responses. Neither provides the quality reporting that is available in Hustle.
Read full review Return on Investment It has helped us get in front of new prospects easier. It has improved communication with current customers. Read full review Instant updates to clients. Clients can get info without searching our website. Sign up is easy even for the most technologically illiterate. Read full review ScreenShots