IBM AIOps Insights vs. ManageEngine Remote Access Plus

It's ideal for large IT infrastructures that have access to huge amounts of data and to proactively identify issues before they occur. It can automate repetitive tasks and responses, which helps with early resolution. It is not suitable for smaller setups with less data as it leads to a huge cost burden on the business.

Incentivized

Remote Access Plus works well within the LAN, but it's a bit slower outside of it. Its ease of connection is a plus. It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze.You can access the CMD and perform tests without disturbing the user, or review the underlying services.

Incentivized

• Problem identification with the help of data and events much before they happen ensures smooth operations.
• Incident resolution: Provide real-time contextual information on the root cause of the issue and highlight historical data for similar events.
• Can automate routine tasks associated with incident management, which ultimately saves time.

Incentivized

• It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
• It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
• We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
• It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Incentivized

• It has limited integration capability, especially for mainframe.

Incentivized

• The mobile app is not very functional and causes a lot of problems.
• The bandwidth it consumes on each connection is a lot.
• It consumes too much RAM during connection.
• The keyboard, and basic functions like pasting or transferring files are more complicated.

Incentivized

My rating is due to the fact that there are still many things to improve, and things that could be opened up a little more to allow the administrator to have greater control, such as being able to have one more endpoint in a custom group, which is essential and cannot be done.

Incentivized

- Breadth of service—Event and incident management, Automation capabilities, root cause analysis—IBM's brand image As I was not involved in the purchasing decision, I am not aware of all the reasons why this product was selected.

Incentivized

Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.

It is also a lot more powerful with a range of additional features and functions

Incentivized

• Reduce downtime and improve service availability.
• Enhance productivity.
• Reduce cost and decision making.

Incentivized

• Faster recovery of issues from screen sharing
• managing patches without manual intervention
• deploying software to multiple workstations at the same time

Incentivized