Item: ManageEngine Remote Access Plus
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it to remote into remote user machines to resolve day to day issues.

Pros and Cons

remote control
Patch management
Software distribution

Quicker access to remote systems
Enhanced monitoring tools
Better user management

Most Important Features

Remote control
Patch management
Software deployment

Return on Investment

Faster recovery of issues from screen sharing
managing patches without manual intervention
deploying software to multiple workstations at the same time

Alternatives Considered

BMC FootPrints and ServiceNow Customer Service Management

cost, flexibility and support.

Other Software Used

BMC FootPrints, ServiceNow Customer Service Management, BeyondTrust Privileged Remote Access

It meets our needs for remote management of workstations and the ability to push patches and deploy software. Some of the functionality, although it works, could be more streamlined to enhance the experience. It would also be helpful to have more than two people simultaneously review issues so a consensus decision can be made on the outcome.

Handy Dandy Product

Overall Satisfaction with ManageEngine Remote Access Plus

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Alternatives Considered

Key Insights

Do you think ManageEngine Remote Access Plus delivers good value for the price?

Are you happy with ManageEngine Remote Access Plus's feature set?

Did ManageEngine Remote Access Plus live up to sales and marketing promises?

Did implementation of ManageEngine Remote Access Plus go as expected?

Would you buy ManageEngine Remote Access Plus again?

Other Software Used

Likelihood to Recommend

ManageEngine Remote Access Plus Feature Ratings