Item: ManageEngine Remote Access Plus
Rating: 7
Author: Gabriel Castaeda

Overall Satisfaction with ManageEngine Remote Access Plus

Use Cases and Deployment Scope

In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work.

Pros and Cons

Pros

easy to use and set up
It allows tasks to be performed in the background, without the user noticing.
allow on-premise installation
the way in which teams can be organized

Cons

The mobile app is not very functional and causes a lot of problems.
The bandwidth it consumes on each connection is a lot.
It consumes too much RAM during connection.
The keyboard, and basic functions like pasting or transferring files are more complicated.

Return on Investment

It allows for improved technical support response times.
It minimizes downtime for end users, allowing them to be more productive.
Allowing access to external clients, improving access controls and security.

Usability

My rating is due to the fact that there are still many things to improve, and things that could be opened up a little more to allow the administrator to have greater control, such as being able to have one more endpoint in a custom group, which is essential and cannot be done.

Alternatives Considered

AnyViewer, Splashtop and Zoho Assist

There aren't many others we evaluated on the list, but we actually tested several very good and comprehensive ones, quite flexible, but they either didn't offer on-premises installation or their cost-benefit ratio didn't suit our needs. There were some that had everything, but their pricing plans weren't suitable because they weren't flexible, and our company was in a very high price range for what we required.

Key Insights

Do you think ManageEngine Remote Access Plus delivers good value for the price?

Yes

Are you happy with ManageEngine Remote Access Plus's feature set?

Yes

Did ManageEngine Remote Access Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Remote Access Plus go as expected?

Yes

Would you buy ManageEngine Remote Access Plus again?

Yes

Other Software Used

Sophos Intercept X, Zabbix, Google Workspace

Likelihood to Recommend

Remote Access Plus works well within the LAN, but it's a bit slower outside of it. Its ease of connection is a plus. It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze.You can access the CMD and perform tests without disturbing the user, or review the underlying services.

ManageEngine Remote Access Plus Feature Ratings

Comments

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RAP is a good alternative to conventional platforms.