An invaluable tool for networked environments with multiple users and devices.
December 09, 2022

An invaluable tool for networked environments with multiple users and devices.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Remote Access Plus

We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remotely for troubleshooting and user support, as well as for installing 3rd party tools with admin privileges.
Additionally, we use it occasionally to wake up computers from sleep, restart PC's and servers and for power off devices on the network remotely.

Pros

  • Easy remote accces and control
  • File transfer (silent too)
  • Installations of 3rd party software with admin privileges

Cons

  • Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.
  • Remote control
  • Saves time and money.
  • Microsoft Remote Desktop Connection Manager (RDCMan)
Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.
It is also a lot more powerful with a range of additional features and functions

Do you think ManageEngine Remote Access Plus delivers good value for the price?

Yes

Are you happy with ManageEngine Remote Access Plus's feature set?

Yes

Did ManageEngine Remote Access Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Remote Access Plus go as expected?

Yes

Would you buy ManageEngine Remote Access Plus again?

Yes

This tool is ideal in any networked multi user / multi device scenario, where remote access/control/management and user support is needed.
It saves a lot of IT and user time as it limits user issues and down time.
It also saves money on the long run as it allows IT teams to work more efficiently and with more personnel.

ManageEngine Remote Access Plus Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Centralized management dashboard
9
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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