What users are saying about
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36 Ratings
15 Ratings
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Score 9.4 out of 100

Penelope by Social Solutions

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36 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • IBM Case Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

IBM Case Manager

80%
1 Rating
7.4

Penelope by Social Solutions

74%
33 Ratings

Likelihood to Renew

IBM Case Manager

N/A
0 Ratings
10.0

Penelope by Social Solutions

100%
2 Ratings

Usability

IBM Case Manager

N/A
0 Ratings
7.0

Penelope by Social Solutions

70%
1 Rating

Support Rating

IBM Case Manager

N/A
0 Ratings
10.0

Penelope by Social Solutions

100%
1 Rating

Implementation Rating

IBM Case Manager

N/A
0 Ratings
8.0

Penelope by Social Solutions

80%
1 Rating

Likelihood to Recommend

IBM

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
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Social Solutions

Even if Penelope by Social Solutions is useful for case noting and any other file management, coordination and reports, it is not user-friendly. It does not let you delete your mistakes easily, it does not let you go back, and all the other issues mentioned, which are minor, added too much for a system that is supposed to support your work. However, some of the characteristics have been chosen by the system administrator and are not Penelope by Social Solutions's fault.
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Pros

IBM

  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
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Social Solutions

  • Provides time-saving features by automatically compiling data to an individual file from multiple areas.
  • Allows staff to be updated on important information in real time.
  • Provides a user-friendly experience and ease of access for staff with all levels of technical experience.
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Cons

IBM

  • Integration with IBM BPM.
  • Integration with Cloud
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Social Solutions

  • The feature for the date of birth times out too quickly.
  • You can't upload any files that may have a symbol such as a . in their title.
  • The learning modules could be more concise making it faster to find the help you need.
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Pricing Details

IBM Case Manager

Starting Price

Editions & Modules

IBM Case Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Penelope by Social Solutions

    Starting Price

    Editions & Modules

    Penelope by Social Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Penelope software is priced on a Named Active Users model, with a minimum of 25 users. There’s also a one-time fee for implementation of the software, and our Tailored Services team is available to quote on additional services as required.

      Pricing Info

      Likelihood to Renew

      IBM

      No answers on this topic

      Social Solutions

      Penelope is saving us so much time and providing us with much-needed consistent regular data tracking and documentation. It has been a game-changer for our organization and we should have had it years ago. It has allowed us to have an efficient organized system to use daily in our non-profit agency.
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      Usability

      IBM

      No answers on this topic

      Social Solutions

      Penelope has a lot of features and options which is one of the reasons why it is so great. With a lot of features also comes a lot of time to learn all of them. For someone who is part of the development and implementation process, it is a lot of learning to fully understand how everything works. This is good to know in advance when choosing a team to develop your database. The great thing about Penelope is that you can customize the features for each level of staff that will be using it so the staff only have access to the parts of Penelope that they need and will be using regularly. This makes the training process for staff a lot easier.
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      Support Rating

      IBM

      No answers on this topic

      Social Solutions

      Our support person with Penelope has been a dream to work with since day one. She is accommodating to our ever-changing schedule and has worked around us for training and Zoom meetings. She is always available via e-mail and is quick to respond to our many inquiries throughout the development and implementation process. Our Zoom meetings have been like talking to a long-time staff member. She explains things in a way that everyone can understand and will review with us as needed. She has been innovative in ways that Penelope can work for us and our needs and we have been so pleased with the support we have received.
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      Implementation Rating

      IBM

      No answers on this topic

      Social Solutions

      Be sure to have a good team of staff that will be on board with the training and will dedicate time and energy to the process. You want to have people who are motivated and excited about the new program that you are investing in.
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      Alternatives Considered

      IBM

      IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
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      Social Solutions

      Penelope is more controlled, well designed, and easy to use. We like that Penelope has some structure to it while having a decent amount of opportunities to be configurable to our own specific needs. Our staff finds Penelope easy to navigate and enter their data into the system in a reliable and easy way. We valued that at the time of purchase, Penelope was a Canadian company that understood our specific needs as a Canadian nonprofit.
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      Return on Investment

      IBM

      • We have been seeing organizations who implemented ICM had faster processing of their transactions.
      • We have been seeing organizations who implemented ICM found improved customer service
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      Social Solutions

      • Created the need to hire temps to correct data incorrectly entered based on a poor initial setup.
      • Frustrated staff to the point many stopped entering services that were essential for receiving funding.
      • Gave me an excellent understanding of what happens when core functions are lacking.
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