IBM Datacap vs. OpenText XM Fax

Once highly customized, IBM Datacap can suit any business unit and scenario. To realize accurate knowledge and insight base on business documents, I would emphasize use of IBM Datacap since it has robust OCR tool that ease document capturing.

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• Machine learning automates document processing from external applications and sources like scanners.
• Exporting data with just a click to other content repositories.
• Redaction of data based on requester role. Therefore, we are able to block irrelevant or sensitive information based on the specification of users.

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Image capture through IBM Datacap mobile application hangs when machine learning is processing metadata.

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

Generally they are very good and reactive to our requests. if we find an issue our error they are quick to add a fix to the next release if needs be.

Incentivized

It's easier to extract data from documents for analytics, unlike other similar platforms.

Incentivized

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• We have protected and safeguarded business information by redacting documents to ensure that confidential data doesn’t reach to irrelevant business users or cyber attackers.
• Business procedures automation has been enhanced by IBM Datacap as part of the Cloud pak, which eases workflow and decision management.
• Being based on modern modular, IBM Datacap allows us to pay for what we use, thus no losses are encountered.

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)