What users are saying about
27 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

IBM FileNet

I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
Ahmed Anwar Nasr | TrustRadius Reviewer

OpenText Extended ECM Platform

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IBM FileNet
8.5
OpenText Extended ECM Platform
8.1
Content capture & imaging
IBM FileNet
7.6
OpenText Extended ECM Platform
9.0
File sync, storage & archiving
IBM FileNet
9.8
OpenText Extended ECM Platform
8.0
Document management
IBM FileNet
9.6
OpenText Extended ECM Platform
9.0
Records management
IBM FileNet
9.8
OpenText Extended ECM Platform
8.0
Content search & retrieval
IBM FileNet
9.8
OpenText Extended ECM Platform
8.0
Enterprise content collaboration
IBM FileNet
7.3
OpenText Extended ECM Platform
5.0
Content publishing & creation
IBM FileNet
7.6
OpenText Extended ECM Platform
Security, risk management & information governance
IBM FileNet
9.0
OpenText Extended ECM Platform
9.0
Contract lifecycle management
IBM FileNet
8.8
OpenText Extended ECM Platform
8.0
Automated workflows
IBM FileNet
9.5
OpenText Extended ECM Platform
8.0
Artificial intelligence
IBM FileNet
6.0
OpenText Extended ECM Platform
Mobile support
IBM FileNet
8.0
OpenText Extended ECM Platform
Integration
IBM FileNet
7.6
OpenText Extended ECM Platform
9.0

Pros

IBM FileNet

  • Security.
  • Classification.
  • Organization.
  • Good encryption.
Ben Williams | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Angela King | TrustRadius Reviewer

Cons

IBM FileNet

  • User Interface could be better
  • Pricing could be better
  • Product training and documentation
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Likelihood to Renew

IBM FileNet

No score
No answers yet
No answers on this topic

OpenText Extended ECM Platform

OpenText Extended ECM Platform 9.0
Based on 1 answer
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King | TrustRadius Reviewer

Usability

IBM FileNet

IBM FileNet 9.0
Based on 1 answer
From a developer's perspective, IBM FileNet Content Manager is definitely usable but the user experience and user interface for some of the development tools used in IBM FileNet Content Manager need a big improvement.From an end user's perspective; however, the usability is excellent. IBM Content Navigator, which is the default UI shipped with FileNet, is very good in terms of UI/UX, extendibility, customization options, and feature set.
Ahmed Anwar Nasr | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 8.0
Based on 1 answer
It is used for the basics of the tool, without taking advantage of the options it has.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Support Rating

IBM FileNet

IBM FileNet 9.3
Based on 2 answers
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 7.0
Based on 1 answer
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Alternatives Considered

IBM FileNet

FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

No answers on this topic

Return on Investment

IBM FileNet

  • A lot of improvement is required to FileNet error descriptions when we encounter with any FileNet errors.
  • For document management, workflow management and content repository. FileNet's capability to manage large number of files is awesome and robust.
  • Automation of business process which we developed for our last client has significantly improved their day to day process.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
Angela King | TrustRadius Reviewer

Pricing Details

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Extended ECM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM FileNet
9.4
OpenText Extended ECM Platform
8.0

Likelihood to Renew

IBM FileNet
OpenText Extended ECM Platform
9.0

Usability

IBM FileNet
9.0
OpenText Extended ECM Platform
8.0

Support Rating

IBM FileNet
9.3
OpenText Extended ECM Platform
7.0

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