Item: IBM FileNet Content Manager
Rating: 7
Author: Ben Williams

Use Cases and Deployment Scope

It is being used as an electronic filing system for legacy documents. It is used in support of claims departments (invoices and claims forms) and allows for immediate access to legacy content.

Pros and Cons

Security.
Classification.
Organization.
Good encryption.

Difficult upgrade path.
Unfriendly UI.
Like much of IBM estate, different parts don't work together great.

Return on Investment

Increased compliance.
Expensive to maintain
Less time spent managing files.

Alternatives Considered

Not used many others like this. However, the others do seem more lightweight and easier to deploy.

Support Rating

It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.

Key Insights

Do you think IBM FileNet Content Manager delivers good value for the price?

Are you happy with IBM FileNet Content Manager's feature set?

Yes

Did IBM FileNet Content Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM FileNet Content Manager go as expected?

I wasn't involved with the implementation phase

Would you buy IBM FileNet Content Manager again?

FileNet Content Manager is well suited for content management of documents. We use it for documents that are required to be stored but less likely to be regularly accessed and generally don't make any changes to it. I feel that if we had to tamper under the hood more that it would be a less useful tool.

Content Manager Review

Overall Satisfaction with IBM FileNet Content Manager