Content Manager Review
October 03, 2019

Content Manager Review

Ben Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM FileNet Content Manager

It is being used as an electronic filing system for legacy documents. It is used in support of claims departments (invoices and claims forms) and allows for immediate access to legacy content.

Pros

  • Security.
  • Classification.
  • Organization.
  • Good encryption.

Cons

  • Difficult upgrade path.
  • Unfriendly UI.
  • Like much of IBM estate, different parts don't work together great.
  • Increased compliance.
  • Expensive to maintain
  • Less time spent managing files.
Not used many others like this. However, the others do seem more lightweight and easier to deploy.
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.

Do you think IBM FileNet Content Manager delivers good value for the price?

No

Are you happy with IBM FileNet Content Manager's feature set?

Yes

Did IBM FileNet Content Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM FileNet Content Manager go as expected?

I wasn't involved with the implementation phase

Would you buy IBM FileNet Content Manager again?

No

FileNet Content Manager is well suited for content management of documents. We use it for documents that are required to be stored but less likely to be regularly accessed and generally don't make any changes to it. I feel that if we had to tamper under the hood more that it would be a less useful tool.

IBM FileNet Content Manager Feature Ratings

Enterprise Content Management
7.7
Content capture & imaging
6
File sync, storage & archiving
9
Document management
8
Records management
9
Content search & retrieval
9
Enterprise content collaboration
9
Content publishing & creation
6
Security, risk management & information governance
9
Contract lifecycle management
8
Automated workflows
7
Artificial intelligence
6
Mobile support
Not Rated
Integration
6

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