TrustRadius: an HG Insights company

IBM Security QRadar SIEM vs. Salesforce Agentforce Marketing

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Security QRadar SIEM

    Score8.9 out of 10
    N/AIBM Security QRadar is security information and event management (SIEM) Software.N/A

    Agentforce Marketing

    Score7.6 out of 10
    N/AMarketing Cloud is a cloud-based digital marketing platform, used by marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

    $1,250

    per month per installation

    Pricing
    IBM Security QRadar SIEMAgentforce Marketing
    Editions & Modules
    No answers on this topic
    Account Engagement
    $1,250
    per month
    Engagement
    $1,250
    per month
    Intelligence
    $3,000
    per month
    Loyalty Management
    $20,000
    per month
    Personalization
    $100,000
    per year
    Data Cloud for Marketing
    $108,000
    per year
    Offerings
    Pricing Offerings
    IBM Security QRadar SIEMAgentforce Marketing
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM Security QRadar SIEMAgentforce Marketing
    Considered Both Products
    IBM
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    67 Answers
    88%
    Would buy again
    84 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    61 Answers
    89%
    Delivers good value for the price
    72 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    70 Answers
    93%
    Happy with the feature set
    89 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    38 Answers
    88%
    Lived up to sales and marketing promises
    58 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    59 Answers
    84%
    Implementation went as expected
    54 Answers
    Features
    IBM Security QRadar SIEMAgentforce Marketing
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    8.5
    69 Ratings
    7% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    Centralized event and log data collection9.927 Ratings00 Ratings
    Correlation8.669 Ratings00 Ratings
    Event and log normalization/management9.527 Ratings00 Ratings
    Deployment flexibility7.827 Ratings00 Ratings
    Integration with Identity and Access Management Tools8.965 Ratings00 Ratings
    Custom dashboards and workspaces7.569 Ratings00 Ratings
    Host and network-based intrusion detection9.725 Ratings00 Ratings
    Data integration/API management9.07 Ratings00 Ratings
    Behavioral analytics and baselining7.648 Ratings00 Ratings
    Rules-based and algorithmic detection thresholds8.049 Ratings00 Ratings
    Response orchestration and automation7.75 Ratings00 Ratings
    Reporting and compliance management7.947 Ratings00 Ratings
    Incident indexing/searching8.97 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    7.3
    171 Ratings
    6% below category average
    WYSIWYG email editor00 Ratings7.4122 Ratings
    Dynamic content00 Ratings8.1153 Ratings
    Ability to test dynamic content00 Ratings6.3112 Ratings
    Landing pages00 Ratings7.6121 Ratings
    A/B testing00 Ratings7.0151 Ratings
    Mobile optimization00 Ratings6.7111 Ratings
    Email deliverability reporting00 Ratings7.3132 Ratings
    List management00 Ratings8.1129 Ratings
    Triggered drip sequences00 Ratings7.295 Ratings
    Lead Management
    Comparison of Lead Management features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    8.1
    124 Ratings
    2% above category average
    Lead nurturing automation00 Ratings8.9109 Ratings
    Lead scoring and grading00 Ratings8.1110 Ratings
    Data quality management00 Ratings7.3116 Ratings
    Automated sales alerts and tasks00 Ratings8.2101 Ratings
    Campaign Management
    Comparison of Campaign Management features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    7.3
    114 Ratings
    3% below category average
    Calendaring00 Ratings7.3103 Ratings
    Event/webinar marketing00 Ratings7.497 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    7.4
    88 Ratings
    2% below category average
    Social sharing and campaigns00 Ratings7.283 Ratings
    Social profile integration00 Ratings7.539 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    7.6
    124 Ratings
    1% above category average
    Dashboards00 Ratings8.1118 Ratings
    Standard reports00 Ratings7.3123 Ratings
    Custom reports00 Ratings7.2100 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of IBM Security QRadar SIEM and Salesforce Agentforce Marketing
    Feature
    IBM Security QRadar SIEM
    -
    Ratings
    Salesforce Agentforce Marketing
    7.5
    124 Ratings
    2% below category average
    API00 Ratings6.790 Ratings
    Role-based workflow & approvals00 Ratings6.689 Ratings
    Customizability00 Ratings6.9111 Ratings
    Integration with Salesforce.com00 Ratings7.6113 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings8.914 Ratings
    Integration with SugarCRM00 Ratings8.611 Ratings
    Third-party software integrations00 Ratings7.624 Ratings
    Best Alternatives
    IBM Security QRadar SIEMAgentforce Marketing
    Small Businesses
    No answers on this topic
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Sumo Logic
    Score8.9 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Security QRadar SIEMAgentforce Marketing
    Likelihood to Recommend
    8.6
    (89 ratings)
    8.2
    (329 ratings)
    Likelihood to Renew
    8.8
    (5 ratings)
    8.1
    (114 ratings)
    Usability
    8.0
    (2 ratings)
    8.5
    (37 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (11 ratings)
    Performance
    9.0
    (1 ratings)
    9.6
    (9 ratings)
    Support Rating
    8.1
    (62 ratings)
    7.0
    (36 ratings)
    In-Person Training
    9.0
    (1 ratings)
    5.0
    (4 ratings)
    Online Training
    9.0
    (1 ratings)
    8.1
    (7 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    3.0
    (17 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Ease of integration
    8.1
    (58 ratings)
    7.0
    (2 ratings)
    Product Scalability
    8.0
    (1 ratings)
    7.5
    (40 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (1 ratings)
    8.0
    (3 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    7.0
    (3 ratings)
    User Testimonials
    IBM Security QRadar SIEMAgentforce Marketing
    Likelihood to Recommend
    IBM
    I would only recommend IBM Security QRadar SIEM in a few situations. For one, it's very easy to setup and use if all your log sources are generic from known vendors. It's also significantly cheaper than Splunk, which is nice if you're trying to save money or be more efficient. I would not recommend IBM Security QRadar SIEM for environments with a lot of custom logs and complicated detection requirements.
    Incentivized
    Read full review
    Salesforce
    I think the product, by definition, is meant for marketing — and we use it exactly for that, for running campaigns. That’s the best-suited use case for the product. I don’t think it’s really meant to be used for anything else — that’s just not how it’s designed.
    Incentivized
    Read full review
    Pros
    IBM
    • Enables identification and prioritization of vulnerabilities in IT infrastructure for corrective action.
    • Facilitates security incident investigation and forensic analysis.
    • Provides a real-time view of security events, enabling immediate incident response.
    • Can integrate with external threat intelligence sources to enrich data and improve threat detection.
    • Enables the generation of detailed and customized reports.
    Incentivized
    Read full review
    Salesforce
    • Filter relevant content so you can priorize those that are more relevant and resolve it first
    • Measure the traffic in the different social networks, as well as the response rate, average response time and other relevant metrics
    • Configure automation rules to order the work of those who must interact with the customer
    Incentivized
    Read full review
    Cons
    IBM
    • Need to spend more time configuring the system to properly interpret and normalize different type of data collected from multiple resources.
    • While Rule creation QRadar uses that rules to detect security threats and generate alerts, but to creating and managing rules is bit complex & tedious work to complete.
    • IBM Security QRadar SIEM is excellent in handling large & complex systems that requires in-depth knowledge and extensive training to configure and maintain the system which includes upgrading, optimization of performance & issue troubleshooting.
    Incentivized
    Read full review
    Salesforce
    • The email builder does not offer any way to catch/check bugs across different email service providers
    • Creating SQL is not as easy as drag-and-drop; a lot of technical knowledge is required
    • Salesforce Marketing Cloud is sold as a marketing tool, but to be honest, you need a LOT of technical IT support to run the tool
    • Einstein metrics are across the board; if you have multiple audiences in one instance of Salesforce Marketing Cloud you can't segment the data.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    QRadar is an established and stable product, we have been using it for many years and want to continue to focus on it. Anyone who has used the product and knows it knows how reliable it is and how it facilitates continuous monitoring of threats from outside and inside. it is an exceptional product that is very useful for us.
    Incentivized
    Read full review
    Salesforce
    As of right now we have not seen any other program that integrates as seamlessly into our Salesforce platform. We have barely scratched the surface of all the features and use cases. It would be irresponsible to make a move to another platform in the near future. We have not come up against any limitations that would prompt a need to switch
    Read full review
    Usability
    IBM
    As a grade I give 8 as QRadar is not easy to learn. It requires some time to master it. It also needs a team of people actively working on the product. Once you learn to use it the software works very well and it is easy to correlate and understand detected threats. It only takes time to learn how to use it well and configure it properly.
    Incentivized
    Read full review
    Salesforce
    You won't find another solution that has as many features as Salesforce Marketing Cloud Interaction Studio. We all know Salesforce, we all know how big they are and it's not for nothing... Their tools do most of the things you want, need and even imagine. Using it is complicated, but the usability is infinite.
    Incentivized
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    Salesforce
    Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
    Read full review
    Performance
    IBM
    No answers on this topic
    Salesforce
    Though the make up of MA apps is not built this way today, it would be nice to see them become more real-time. The integration between Salesforce and Pardot is not a true real-time integration. If I modify something in Salesforce, those changes are not automatically reflected in Pardot immediately. There is a delay of about 15 minutes before the systems sync. This delay, although not long, is less than ideal We would love the systems to be integrated real time such that changes are propagated from one system to the other immediately.
    Read full review
    Support Rating
    IBM
    Customer support is Good of IBM, While Using IBM QRadar its deployment is to slow and suddenly stop working and crashed we have contacted IBM Support and Rised a Ticket within a few minute we get call back from customer support and Query Resolved by them Fast And Rapid Support of Ibm
    Incentivized
    Read full review
    Salesforce
    They are really responsive and more than not solve the problem or give you insight to how you can manage the solution yourself. I do find however sometimes a long delay on the more complex issues when they need to loop in other departments. but overall a good experience with support
    Incentivized
    Read full review
    In-Person Training
    IBM
    The training was very useful and the people who taught us were very knowledgeable. Although the software may initially seem difficult to learn they made things much easier for us.
    Incentivized
    Read full review
    Salesforce
    The trainers at the Pardot user conference (Elevate and Connections) were very knowledgeable and presented the material well. Again, the content was targeted to more of a new user audience, and was not really relevant for folks who had been using the product for 2+ years.
    Read full review
    Online Training
    IBM
    The training was very useful and the people who taught us were very knowledgeable. Although the software may initially seem difficult to learn they made things much easier for us.
    Incentivized
    Read full review
    Salesforce
    Pardot's online training touches on all topics briefly and vaguely without much indepth exploration into how a final outcome could look, such as Nurturing Campaigns, Email templates, landing page templates, etc... The only true way to uncover Pardot's full capabilities is to have Front End design and coding experience. Without this key skill set, I would not recommend Pardot to another business.
    Read full review
    Implementation Rating
    IBM
    Initial patience is required to learn how to use the product, and it takes a dedicated team to use it. One person is not enough, and it's not enough to just set it up and check it once in a while. It has to be used daily and kept under control to be used effectively
    Incentivized
    Read full review
    Salesforce
    From an IT perspective, once you set up the Javascript beacon and start collecting data there is a waiting game. During this time you can start labeling your site actions which can be labor intensive for a single person, but you don't really have the final end-users on the platform yet. We did a lot of training so users were experienced, but it wasn't until they had their first tasks to accomplish that they started using the system and had questions. I'd recommend setting up some immediate goals for an end-user to start segmenting for the purpose of displaying message campaigns so you can jump start end-user action.
    Read full review
    Alternatives Considered
    IBM
    IBM Qradar takes the best from its competitors. Reliable and stable but sometimes very expensive, the SIEM from IBM offers a wide range of scenarios in which the customers can suite and size their own infrastructures. IBM Qradar doesn't really needs to stack up againt its competitors because it already sets an example in the SIEM world.
    Incentivized
    Read full review
    Salesforce
    We use Salesforce Marketing Cloud for lead management, generating reports, tracking customer and dealer information, inputting orders, and more. I prefer HubSpot for email marketing and automation because it is easier to use and the emails are designed much better. We currently use Salesforce and HubSpot, and we are very happy to have both, as they have different pros/cons.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    IBM
    No answers on this topic
    Salesforce
    was not involved with this part but i have not heard about clompaints
    Incentivized
    Read full review
    Scalability
    IBM
    No answers on this topic
    Salesforce
    Prior to this, we had no solution and literally were doing things on paper in a world where technology is outpacing paper. Having this process optimized has made it easier for the sales and marketing people to change information. From the training perspective, it has allowed us to see holes in where we could create additional support training, so the ROI here has been a lot more than just the optimization of a process.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • Offense investigation was really helped in tackling the incidents. It was accurate and brief
    • The automation with IBM resilient (SOAR) was a milestone in elimination of user mistakes
    • The X-Force threat intelligence supported us in getting the work done without any 3rd party enterprise OSINT database
    Incentivized
    Read full review
    Salesforce
    • Salesforce Marketing Cloud allows us to more efficiently reach out to a higher number of prospects.
    • Salesforce Marketing Cloud allows us to nimbly communicate important messages in a timely fashion to facilitate conversion.
    • Salesforce Marketing Cloud allows us to track who is opening our messages so that we can stop sending to those not interested and focus on the most engaged audiences.
    Incentivized
    Read full review
    ScreenShots

    IBM Security QRadar SIEM Screenshots

    Screenshot of QRadar SIEM Cloud native- Threat intelligence preview

    Agentforce Marketing Screenshots

    Screenshot of Pardot Analytics - Pardot's reporting and analytics can be used to perform true revenue impact analysis and closed-loop reporting.Screenshot of Pardot Email Analytics - The reach and impact of  email marketing efforts are displayed in real-time with advanced reporting and analytics by device, and email client.Screenshot of Pardot Forms and Landing Pages - Pardot's form and landing page builders are used to turn online traffic to leads with targeted offers and content marketing.Screenshot of Pardot Email Marketing - Lead nurturing flows are defined via an interface that enables definition of the simplest or most complex segmented and targeted campaigns.