IBM Terraform (formerly Hashicorp Terraform) is a cloud infrastructure automation tool used to create, change, and improve production infrastructure, and it allows infrastructure to be expressed as code. It is available Open Source, and via Cloud and Self-Hosted editions.
$0
LogMeIn Rescue
Score8.2 out of 10
N/A
LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
Pricing
IBM Terraform
LogMeIn Rescue
Editions & Modules
Open Source
$0
Team & Governance
$20/user
per user/per month
Enterprise
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Remote Device Support
$149
per month per seat
Rescue Enterprise
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Pricing Offerings
IBM Terraform
LogMeIn Rescue
Free Trial
No
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Discount available for annual pricing. Contact sales for Enterprise pricing.
Anything that needs to be repeated en masse. Terraform is great at taking a template and have it be repeated across your estate. You can dynamically change the assets they're generating depending on certain variables. Which means though templated assets will all be similar, they're allowed to have unique properties about them. For example flattening JSON into tabular data and ensuring the flattening code is unique to the file's schema.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The language itself is a bit unusual and this makes it hard for new users to get onboarded into the codebase. While it's improving with later releases, basic concepts like "map an array of options into a set of configurations" or "apply this logic if a variable is specified" are possible but unnecessarily cumbersome.
The 'Terraform Plan' operation could be substantially more sophisticated. There are many situations where a Terraform file could never work but successfully passes the 'plan' phase only to fail during the 'apply' phase.
Environment migrations could be smoother. Renaming/refactoring files is a challenge because of the need to use 'Terraform mv' commands, etc.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The syntax itself is pretty straightforward. The documentation is well-maintained & easy to follow. Most cloud providers, even smaller ones, maintain official provider libraries, making discovery & learning a breeze. Some, like GCP, even provide high-level libraries on top of their own more primitive provider, making building complex infra much more manageable. The language itself is cloud-agnostic, so you can literally manage resources from multiple providers in a single Terraform repo.
Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Terraform's performance is quite amazing when it comes to deployment of resources in AWS. Of course, the deployment times depend on various parameters like the number of resources to deploy and different regions to deploy. Terraform cannot control that. The only minor drawback probably shows up when a terraform job is terminated mid way. Then in many cases, time-consuming manual cleanup is required.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have yet to have an opportunity to reach out directly to HashiCorp for support on Terraform. However, I have spent a great deal of time considering their documentation as I use the tool. This opinion is based solely on that. I find the Terraform documentation to have great breadth but lacking in depth in many areas. I appreciate that all of the tool's resources have an entry in the docs but often the examples are lacking. Often, the examples provided are very basic and prompt additional exploration. Also, the links in the documentation often link back to the same page where one might expect to be linked to a different source with additional information.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Terraform is the solid leader in the space. It allows you to do more then just provisioning within a pre-existing servers. It is more extensible and has more providers available than it competitors. It is also open source and more adopted by the community then some of the other solutions that are available in the market place.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
we are able to deploy our infrastructure in a couple of ours in an automated and repeatable way, before this could take weeks if the work was done manually and was a lot of error prone.
having the state file, you can see a diff of what things have changed manually out side of Terraform which is a huge plus
if state file gets corrupted, it is very hard to debug or restore it without an impact or spending hours ..
writing big scale code can be very challenging and hard to be efficient so it's usable by the whole team
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
