IBM Watson Studio on Cloud Pak for Data vs. Microsoft Dynamics 365

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Watson Studio
Score 9.9 out of 10
N/A
IBM Watson Studio enables users to build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio enables users can operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. The vendor states the solution simplifies AI lifecycle management and accelerates time to value with an open, flexible multicloud architecture.N/A
Microsoft Dynamics 365
Score 7.9 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Watson StudioMicrosoft Dynamics 365
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
Features
IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
Platform Connectivity
Comparison of Platform Connectivity features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
8.1
22 Ratings
3% below category average
Microsoft Dynamics 365
-
Ratings
Connect to Multiple Data Sources8.022 Ratings00 Ratings
Extend Existing Data Sources8.022 Ratings00 Ratings
Automatic Data Format Detection10.021 Ratings00 Ratings
MDM Integration6.414 Ratings00 Ratings
Data Exploration
Comparison of Data Exploration features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
10.0
22 Ratings
18% above category average
Microsoft Dynamics 365
-
Ratings
Visualization10.022 Ratings00 Ratings
Interactive Data Analysis10.022 Ratings00 Ratings
Data Preparation
Comparison of Data Preparation features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
9.5
22 Ratings
16% above category average
Microsoft Dynamics 365
-
Ratings
Interactive Data Cleaning and Enrichment10.022 Ratings00 Ratings
Data Transformations10.021 Ratings00 Ratings
Data Encryption8.020 Ratings00 Ratings
Built-in Processors10.021 Ratings00 Ratings
Platform Data Modeling
Comparison of Platform Data Modeling features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
9.5
22 Ratings
12% above category average
Microsoft Dynamics 365
-
Ratings
Multiple Model Development Languages and Tools10.021 Ratings00 Ratings
Automated Machine Learning10.022 Ratings00 Ratings
Single platform for multiple model development10.022 Ratings00 Ratings
Self-Service Model Delivery8.020 Ratings00 Ratings
Model Deployment
Comparison of Model Deployment features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
8.0
22 Ratings
6% below category average
Microsoft Dynamics 365
-
Ratings
Flexible Model Publishing Options9.022 Ratings00 Ratings
Security, Governance, and Cost Controls7.022 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.7
83 Ratings
1% below category average
Customer data management / contact management00 Ratings7.981 Ratings
Workflow management00 Ratings7.879 Ratings
Territory management00 Ratings7.160 Ratings
Opportunity management00 Ratings7.572 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.278 Ratings
Contract management00 Ratings7.961 Ratings
Quote & order management00 Ratings7.757 Ratings
Interaction tracking00 Ratings8.171 Ratings
Channel / partner relationship management00 Ratings7.362 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
8.0
68 Ratings
5% above category average
Case management00 Ratings7.863 Ratings
Call center management00 Ratings7.850 Ratings
Help desk management00 Ratings8.457 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.8
78 Ratings
1% above category average
Lead management00 Ratings7.672 Ratings
Email marketing00 Ratings8.171 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
8.0
76 Ratings
4% above category average
Task management00 Ratings8.171 Ratings
Billing and invoicing management00 Ratings8.054 Ratings
Reporting00 Ratings8.065 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.6
77 Ratings
0% below category average
Forecasting00 Ratings7.667 Ratings
Pipeline visualization00 Ratings7.773 Ratings
Customizable reports00 Ratings7.476 Ratings
Customization
Comparison of Customization features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.7
80 Ratings
1% above category average
Custom fields00 Ratings7.678 Ratings
Custom objects00 Ratings7.572 Ratings
Scripting environment00 Ratings7.956 Ratings
API for custom integration00 Ratings7.861 Ratings
Security
Comparison of Security features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
8.8
75 Ratings
5% above category average
Single sign-on capability00 Ratings8.869 Ratings
Role-based user permissions00 Ratings8.770 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.7
44 Ratings
4% above category average
Social data00 Ratings7.843 Ratings
Social engagement00 Ratings7.643 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
7.2
65 Ratings
3% below category average
Marketing automation00 Ratings7.665 Ratings
Compensation management00 Ratings6.834 Ratings
Platform
Comparison of Platform features of Product A and Product B
IBM Watson Studio on Cloud Pak for Data
-
Ratings
Microsoft Dynamics 365
6.8
56 Ratings
10% below category average
Mobile access00 Ratings6.856 Ratings
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IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
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User Ratings
IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
Likelihood to Recommend
8.0
(65 ratings)
7.5
(103 ratings)
Likelihood to Renew
8.2
(1 ratings)
8.0
(20 ratings)
Usability
9.6
(2 ratings)
7.4
(33 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
8.0
(11 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
7.5
(2 ratings)
Implementation Rating
7.3
(1 ratings)
9.2
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
3.8
(3 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
7.3
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
IBM Watson Studio on Cloud Pak for DataMicrosoft Dynamics 365
Likelihood to Recommend
IBM
It has a lot of features that are good for teams working on large-scale projects and continuously developing and reiterating their data project models. Really helpful when dealing with large data. It is a kind of one-stop solution for all data science tasks like visualization, cleaning, analyzing data, and developing models but small teams might find a lot of features unuseful.
Read full review
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Pros
IBM
  • Integration of IBM Watson APIs such as speech to text, image recognition, personality insights, etc.
  • SPSS modeler and neural network model provide no-code environments for data scientists to build pipelines quickly.
  • Enforced best-practices set up POCs for deployment in production with a minimum of re-work.
  • Estimator validation lets data scientists test and prove different models.
Read full review
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Cons
IBM
  • The cost is steep and so only companies with resources can afford it
  • It will be nice to have Chinese versions so that Chinese engineers can also use it easily
  • It takes a while to learn how to input different kinds of skin defects for detection
Read full review
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
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Likelihood to Renew
IBM
because we find out that DSX results have improved our approach to the whole subject (data, models, procedures)
Read full review
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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Usability
IBM
The UI flawlessly merges this offering by providing a neat, minimal, responsive interface
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Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
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Reliability and Availability
IBM
From time to time there are services unavailable, but we have been always informed before and they got back to work sooner than expected
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Microsoft
No answers on this topic
Performance
IBM
Never had slow response even on our very busy network
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Microsoft
No answers on this topic
Support Rating
IBM
I received answers mostly at once and got answered even further my question: they gave me interesting points of view and suggestion for deepening in the learning path
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Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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In-Person Training
IBM
The trainers on the job are very smart with solutions and very able in teaching
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Microsoft
No answers on this topic
Online Training
IBM
The Platform is very handy and suggests further steps according my previous interests
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Microsoft
No answers on this topic
Implementation Rating
IBM
It surprised us with unpredictable case of use and brand new points of view
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Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
IBM
The main reason I personally changed over from Azure ML Studio is because it lacked any support for significant custom modelling with packages and services such as TensorFlow, scikit-learn, Microsoft Cognitive Toolkit and Spark ML. IBM Watson Studio provides these services and does so in a well integrated and easy to use fashion making it a preferable service over the other services that I have personally used.
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Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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Contract Terms and Pricing Model
IBM
No answers on this topic
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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Scalability
IBM
It helped us in getting from 0 to DSX without getting lost
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Microsoft
No answers on this topic
Professional Services
IBM
No answers on this topic
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
IBM
  • Could instantly show data driven insights to drive 20% incremental revenue over existing results
  • Still don't have a real use case for unstructured data like twitter feed
  • Some of the insights around user actions have driven new projects to automate mundane tasks
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Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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ScreenShots