Watsonx.ai is part of the IBM watsonx platform that brings together new generative AI capabilities, powered by foundation models, and traditional machine learning into a studio spanning the AI lifecycle. Watsonx.ai can be used to train, validate, tune, and deploy generative AI, foundation models, and machine learning capabilities, and build AI applications with less time and data.
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LivePerson Conversational Cloud
Score8.7 out of 10
N/A
The LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.
I have built a code accelerator tool for one of the IBM product implementation. Although there was a heavy lifting at the start to train the model on specifics of the packaged solution library and ways of working; the efficacy of the model is astounding. Having said that, watsonx.ai is very well suited for customer service automation, healthcare data analytics, financial fraud detection, and sentiment analysis kind of projects. The Watsonx.ai look and feel is little confusing but I understand over a period of time , it will improve dramatically as well. I do feel that Watsonx.ai has certain limitations from cross-platform deployment flexibility. If an organization is deeply invested in a multi-cloud environment, Watson's integration on other cloud platforms may not be seamless comported to other AI platforms.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I still don't have enough experience, but i have seen a lot of demos and i have made some real world scenarios and so far so long every thing looks fine. I was at IBM Think 2025 and IBM TechXchange 2025 and the labs were really usefull and simple to understand.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I needed some time to understand the different parts of the web UI. It was slightly overwhelming in the beginning. However, after some time, it made sense, and I like the UI now. In terms of functionality, there are many useful features that make your life easy, like jumping to a section and giving me a deployment space to deploy my models easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I still don't have enough experience, but i have seen a lot of demos and i have made some real world scenarios and so far so long every thing looks fine. I was at IBM Think 2025 and IBM TechXchange 2025 and the labs were really usefull and simple to understand.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
IBM watsonx.ai has been far superior to that of Chat GPT AI. the UI elements prompt responses and overall execution of the AI was much better and more accurate compared to the competition. I can not recommend using this platform enough. Great job IBM. I hope the team behind this project continues to grow and prosper.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
I still don't have enough experience, but i have seen a lot of demos and i have made some real world scenarios and so far so long every thing looks fine. I was at IBM Think 2025 and IBM TechXchange 2025 and the labs were really usefull and simple to understand.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
Tenfold has also saved me significant time using the 'click-to-dial' feature.
I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
