ICIMS Hire vs. Paradox Conversational ATS

When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.

Incentivized

While my company is not in the high volume hiring space, it appears to be built very effectively to support high volume hiring positions and companies, reducing recruiting efforts around the initial stages of the screening process. The paradox is good at quickly integrating into your Mail Server System (like Outlook) to get their scheduling product up quickly as a baseline.

Incentivized

• The opt-out message after the 1st text helps weed out the people who are not interested.
• Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
• Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.

Incentivized

• It is a little difficult to track internal applicants that are already active with our company.
• Some of the fields when hiring an employee are a little difficult to change.
• Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.

Incentivized

• UI - Their UI is very mobile-focused; we are not a mobile-first company when it comes to our candidate's experience. It would be great if the experience was just as seamless and welcoming for the desktop as it was for mobile.
• Adding interviewers is not intuitive; it usually is a pain point for new users.

Incentivized

We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.

Incentivized

We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.

Incentivized

We never experience outages that impact our usage. I also can't remember any recent time where there has been an error within the system that has prevented us from using the application as needed on a regular basis. If there are ever any issues, iCIMS has a customer service department that is very easy to reach.

Incentivized

We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

Incentivized

Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

Incentivized

I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

Things went smoothly

ICIMS Hire stands out as the right choice for our needs. I used to prefer Greenhouse's focus on structured interview science and feedback abilities but I selected ICIMS Hire because its unmatched configurability and robust automation allow us to manage massive, high-volume hiring needs. As a hiring manager, I put a lot of effort and thought into every screening and interview as I always want to hire the best. We need a hiring tool that allows me to focus on my interviewing and goals, and less on the admin piece. Workday is a system I have used in the past and am very lucky to not have to touch it again, so ICIMS Hire seems to be the best option at the moment. Can't wait for its AI functionalities!

Incentivized

iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

Incentivized

• Reduced a lot of overhead with our internal HRCs saving both time and hours
• Automated tools help interface and integrate candidate, employee data into our core HR system saving manual intervention, time, and labor.
• Ease of use website so anyone [can] do it with little to no training

Incentivized