ICIMS Hire vs. ScheduleFly

When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.

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ScheduleFly is well suited for small or large businesses. We have around ten employees, and this works great! If you had a much smaller group to manage/schedule, you might not need something as complex and detailed. For larger groups, this would be perfect and well worth the cost for a subscription.

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• My favorite: Workflow Auto-Process Rules. When moving a candidate to the "Phone Screen" stage, the system can automatically trigger a text message to them with a link to my calendar. Once they pick a time, it sends the calendar invite to both of us and attaches their resume for me.
• It eliminates the manual emailing, making the company look incredibly fast and organized to the candidate.
• The simplicity with which you are able to navigate the tooling. Very intuitive, requires little training and troubleshooting. At a prior company we were using a robust system which took me weeks to navigate and learn. As a hiring manager, this is such a drag as I am not constantly hiring people to keep the skills fresh.
• ICIMS Hire is great at reporting on past applications. Whenever I have a new opening on the team, instead of spending ad money on social, I go dig for "star candidates" that applied 1 year ago, for example, and start there. I personally hired a returning candidate this way which is such a great relationship builder with possible future candidates.

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• It works on your cell phone, which is wonderful! Our workers always have their schedules on hand and easily accessible.
• ScheduleFly works in real-time, so changes and updates are immediate across all platforms
• I love the message wall. If someone wants to find a replacement or swap hours, they can do so.

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• It is a little difficult to track internal applicants that are already active with our company.
• Some of the fields when hiring an employee are a little difficult to change.
• Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.

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• It can be costly, depending on the size of your team/staff.
• Can be complicated and hard for older audience to adapt to and get used to
• There are some extra features like the weather that aren't necessary and busy up the program.

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We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.

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The platform is intuitive once configured and makes managing candidate pipelines, status updates, and communication straightforward. However, certain tasks—like custom reporting, bulk updates, and navigating between modules can feel a bit cumbersome and could benefit from a more modern interface. Overall, it’s reliable and effective for structured, high-volume recruiting environments like federal hiring.

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There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

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We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

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Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

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I have never had to use support directly. Still, I love that even though they seem to be a smaller group that runs it, they are very personable in their email correspondence and supply phone numbers and contact information in case we are ever in a bind. It's nice to know that we have the option to contact them and will get personal support if we need it.

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I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I wasn't involved with the implementation. It was before my time

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Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.

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ScheduleFly had a lot of extra features that some of the other scheduling software didn't offer. For example, one of the big draws of ScheduleFly was the ability to switch shifts right in the app. Workers continually need to make changes to their schedules, and it can add a lot of time to our plates as we try to put the puzzle together and make sure all shifts are covered. ScheduleFly gives workers a chance to makeshift and schedule changes on their own and leave leadership out of the picture. I love the display and organization of ScheduleFly too! It just seems a lot more organized and put together than some of the other ones we explored.

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iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

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• It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
• I can speak to multiple people at one time which saves me time in the long run
• I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

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• Keeps everyone organized, which makes the workplace more effective and well-staffed.
• The older staff doesn't adapt to the program as well and makes things difficult and added a lot of time on our plate to train.
• Great way to communicate between staff!

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